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Order Fulfillment Settings - Need to Change "From" name; Change Person Name to Admin

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    Order Fulfillment Settings - Need to Change "From" name; Change Person Name to Admin

    Hello,

    When my customer's receive their order confirmation email, the From email address is fine but it gives the owner's name. I would like to change this name to something like "Admin" or my Company name. But I don't want my customer's receiving their receipts with the Owner's name on it. Also, the "From" just gives the email first part of the email address instead of the company name or something like Admin.

    How/where do I specify what I want. I tried already changing my Owner name to what I want to show to customers but it does not change the from email. I'm not sure where it is getting my full name from.

    Thank you,
    Beverly

    #2
    Re: Order Fulfillment Settings - Need to Change "From" name; Change Person Name to Ad

    If you are using the Template Based Emails, go to Order Fulfillment | Template Based Emails and click on Order Confirmation: Customer link. In that popup Change the From and Reply to whatever you want. (By default its the store's registration email account--ususally not what you want.

    Has for how the From address appears to a user, that's based mostly on the email client.
    Bruce Golub
    Phosphor Media - "Your Success is our Business"

    Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
    phosphormedia.com

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      #3
      Re: Order Fulfillment Settings - Need to Change "From" name; Change Person Name to Ad

      Thank you Bruce,

      I managed to figure out how to get the merchant emails to come from the customer. But as far as the email client when they are coming from me, my name, as the owner, is not configured anywhere in the domain mail. It is always the company name or Admin or Orders, etc. So I don't know where the "info" is coming from.

      Currently, this is what is there: &mvt:store:email;

      So if I want it to be a different email account and Account Name, how would I change this? Also, I tried changing the registration name to the company name and owner name still appears in confirmation emails.

      Also, the emails are coming from the correct email address and I do not know where that setting is. The email address in registration is completely different. Need to know where to control those settings.

      Thank you,
      Beverly
      Last edited by blossomthyme; 08-30-14, 11:17 AM.

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        #4
        Re: Order Fulfillment Settings - Need to Change "From" name; Change Person Name to Ad

        Just replace &mvt:store:email; with the email address you want to use.
        Bruce Golub
        Phosphor Media - "Your Success is our Business"

        Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
        phosphormedia.com

        Comment


          #5
          Re: Order Fulfillment Settings - Need to Change "From" name; Change Person Name to Ad

          I'd like to manage the From "Name" not the From email address. From Admin, or Company Name, or a Person's name that I would like to use even.

          What I did was opened up another one of my email clients that is not related to my business to see if I would see my (owner) name if the confirmation email went to a different unrelated email account. I made a purchase using this email address. When the receipt came in, it was Not from the owner name it was from 'orders'. This does not look professional to me. I would like my customers to see something else. There must be a way to change it. I don't know where it is getting that info except maybe it's just defaulting to the email address name ([email protected]). This is the correct 'from' email address for email confirmations. Perfect example, when I get emails from this forum, they look like this:Miva Merchant Community Forums <emailaddress>. I'd like my company name where Miva Merchant Community Forum is.

          Thank you,
          Beverly
          Last edited by blossomthyme; 08-30-14, 06:42 PM.

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            #6
            Were you ever successful in figuring this out? Instead of it saying "order-notifications" I'd really like to override this with a more descriptive name.
            Dylan Buchfink
            The Mattress & Sleep Company
            http://www.tmasc.ca/

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