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    Imported Customers and Checkout

    I imported 75 customers into one of my stores. I don't have complete shipping and billing addresses for my customers. Customers are able to log in and get discounted pricing. However, once they get to the OSEL screen, shipping charges are $0.00 and you can't go any further by clicking the continue button.

    If I go into the customer's shipping and billing information on the administrative interface, click update, and then go back into the store, everything works.

    Any idea what is going on?

    Marty Kobren
    Unique Specialties, Inc.

    #2
    Re: Imported Customers and Checkout

    Originally posted by mkobren View Post
    I imported 75 customers into one of my stores. I don't have complete shipping and billing addresses for my customers. Customers are able to log in and get discounted pricing. However, once they get to the OSEL screen, shipping charges are $0.00 and you can't go any further by clicking the continue button.

    If I go into the customer's shipping and billing information on the administrative interface, click update, and then go back into the store, everything works.

    Any idea what is going on?

    Marty Kobren
    Unique Specialties, Inc.
    Hey Marty
    Can you give me the URL for the site so I can look into it a bit closer.
    Happie Mendenhall
    Support Technician
    Miva, Inc.

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      #3
      Re: Imported Customers and Checkout

      I'd guess that the state code or zip code is not there or in the correct format when importing and you saving it in Admin cleans it up. Can you test different formats in the import file?
      Keith Oratz
      PrepareSmart, LLC - Emergency Preparedness Supplies and Professional Grade Search and Rescue Gear
      www.preparesmart.com

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