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  1. Re: PayPal Payment Information with Phone Number

    Hello Joe,

    Would you mind posting what domain name this is happening on? If you don't want to post it on the forums, please open up a ticket with support (email support@miva.com) and include a...
  2. Replies
    5
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    144

    Re: Synchro error after upgrading to v1.72

    Hello acousticmirror,

    Your Miva Admin interface.

    Regards
  3. Replies
    5
    Views
    144

    Re: Synchro error after upgrading to v1.72

    Hello topherfarrell,

    This message below:

    [04/14/2015 08:00:15] Attempting to upgrade Miva Synchro Connector module from v0.00 to v1.72
    [04/14/2015 08:00:16] Upgrade failed. Please manually...
  4. Re: Miva Synchro won't sync after updating store to MM9

    Hello Leslie,

    I got their ticket in support and am replying to the client via their ticket.
  5. Replies
    6
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    247

    Re: Miva 9 does not work in my store.

    Donna,

    I guess I was in mid reply when you posted that you were using a MAC. Can you send me your ticket # and I can reply to via our ticketing system. Like Rick mentioned, it works fine on MAC....
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    6
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    247

    Re: Miva 9 does not work in my store.

    Hello Donna,

    Can you let us know what operating system and browser/browser version you are using? I would only imagine that running into issues like that would be happening on archaic software...
  7. Re: Synchro & Internet Explorer 11 - Not working together

    Hello Strat1979,

    That error usually indicates that synchro can't login to the admin. Are you able to login to the Miva Admin using IE and using the credentials you have configured in synchro? If...
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    2
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    100

    Re: Error while moving framework upgrade

    Hello samgold,

    I ran into this with another site that we host. It was a permissions issue, some files were owned root. Do we host the site that is giving you this error? Have you opened up a...
  9. Replies
    6
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    Re: How do I get rid of the old UPS module?

    Hello,

    In your admin (assuming you're on Miva 9) Go to Menu >> Store Settings >> and look for the box labeled

    " Allow modules used by store morph items to be uninstalled."

    and check that...
  10. Replies
    2
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    116

    Re: Ultimate Order Status Not Sending Emails

    Hello phishbed,

    I'm not aware of any issues with the Ultimate Order Status module not working with Miva 9. Was this a dev site that you took live and they reside on the same server? Do we host...
  11. Thread: Disable Paypal

    by rbuelna
    Replies
    2
    Views
    150

    Re: Disable Paypal

    Hello,

    If your store is on Miva 9 go to the menu in the upper left corner and select "Store Settings". Then look for this check box labeled

    Allow Modules Used by Store Morph Items to be...
  12. Re: PayPal Error - One or more notification emails could not be sent at this time: It

    Hello c3idesign,

    Open up a ticket with support so we can take a look. We can't do anything about this on forums, at this point I don't even know what your domain name is. If we host your site we...
  13. Re: PayPal Error - One or more notification emails could not be sent at this time: It

    Hello,

    What PayPal module are you using? Check to see if you have the paymentmethod item assigned to the EMAIL_ORDERCONF_MERCHANT page in your miva admin. That item does a payment method...
  14. Replies
    2
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    323

    Re: Error Code: MER-DBA-MYS-00001

    Hello Jamie,

    If the host only blocked the one single IP and not the IP range then this is bound to happen over and over again, the culprit just changes their IP address once they realize it's...
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    1
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    244

    Re: Uploading Weight Table Based Shipping

    Hello,

    Are you saying that you would need to enter 1500 different entries in the primary Weight table based shipping module settings? Unfortunately there isn't any import function for weight table...
  16. Replies
    2
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    193

    Re: QB and synchro setup issues

    Hello,

    What some people have a hard time grasping with product and inventory synching is that it's not just about product codes/names and QuickBooks item names. There is also a 3rd factor here...
  17. Re: Recent Development: Amazon Payments not working properly

    Hello whona,

    Please open up a support ticket by emailing support@mivamerchant.com, include a link to this forum thread in your email so we can take a look at getting your amazon buttons show up on...
  18. Replies
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    8,005

    Re: Site and Support Portal not responding

    Hello,

    Rick posted about that on this thread:

    http://extranet.mivamerchant.com/forums/showthread.php?113868-Update-On-System-Issues-From-Thursday-May-22nd&p=420776#post420776
  19. Replies
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    8,005

    Re: Site and Support Portal not responding

    Hello,

    for what it's worth I couldn't agree more with this. I own hotsaucepimp.com and I used to host it at Godaddy and I did that just to see if I could get it to run in their environment...
  20. Replies
    14
    Views
    1,244

    Re: Confused with Paypal changes

    Hello skepticwebguy,

    The Bill Me Later problem is a known issue.

    https://support.mivamerchant.com/supportsuite/index.php?/Knowledgebase/Article/View/1233

    "As of Production Release 8 Update...
  21. Replies
    1
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    314

    Re: Paypal Token Expiration

    Hello widgetsupply,

    On page 374 of the reference guide http://www.mivamerchant.com/pdf/MivaPR8_10-30-13.pdf it talks about this.


    709



    •Delete PayPal Tokens
  22. Replies
    64
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    5,414

    Re: Configuring the New Amazon Payments Module

    Hello Lynda,

    I had a developer take a look and they said if you're up to date (which this store is, PR8 update 12) that you don't need any of that manual stuff in the header, all you need is just...
  23. Replies
    64
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    5,414

    Re: Configuring the New Amazon Payments Module

    Hello Lynda,

    Are you positive you or your client went through the proper sign up steps for creating this new amazon payments account:

    1. Login to Seller Central...
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    712

    Re: Logged in admin users

    Hello,

    If you just closed the browser and didn't hit "log out" then it didn't really "log out" so it's recording you or that IP as 2 sessions.
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    1,362

    Re: Release 8, Update 11 issue

    Hello,

    She has ticket with us already, I'm replying to her via the ticket.

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