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  1. Re: Error copying control.mvc to patch_control.mvc (MER-UPG-ADM-00007)

    Daniel,

    After you delete the patches folder it gets recreated when you attempt to install a patch. Are the security settings correct on that folder and the files it contains?
  2. Re: Buy X get Y Coupon Causes Error on PROD and CTGY screens

    Jim,

    Is this happening on your production or dev site?
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    Re: credit card holder name

    Gary,

    Storing the entire credit card should not matter. If you don't store the credit card data than the order would not be encrypted but you should still be able to see the name on the card. What...
  4. Re: Miva 9: Credit Card with Simple Validation

    Could you open a ticket with us by emailing support@miva.com? We can take a look to see what's going on.
  5. Re: Riddle Me This - Problem With Number of Attributes and Options

    Dave,

    I just created a ticket for you so we can look into this a little better. Please let me know if for some reason you did not receive an email from the ticket.
  6. Re: PaPal refund failed: You do not have permissions to make this API call (10002)

    The PayPal Express Checkout and/or Payments Pro module handles orders paid with a paypal account and orders paid with a credit card. If the order was paid for with a PayPal account rather than a...
  7. Re: PaPal refund failed: You do not have permissions to make this API call (10002)

    What PayPal module did this go through? Was the order paid with a PayPal account?
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    Re: Miva Merchant 9 Bugs

    That is not a bug. The module is looking for something that doesn't exist. If you open a ticket and private message me that ticket # I can take care of it for you.
  9. Re: Unable to migrate to 9, KSE variables & KSE Google modules preventing migration

    What store is this for or what is the ticket you have? I searched for tickets regarding rvparksupplies.com and don't see anything recent. Before we go that far I would like to take a look.
  10. Re: Unable to migrate to 9, KSE variables & KSE Google modules preventing migration

    What is the error you get when you try to remove it in the admin? You won't be able to delete it in the modules list. I believe that module is a Utility module so you will at least need to unassign...
  11. Re: Unable to migrate to 9, KSE variables & KSE Google modules preventing migration

    I am looking for the error when you attempt to remove the module. If you removed the module directly in the database you most likely left pieces of the module still installed which is why it's always...
  12. Re: Unable to migrate to 9, KSE variables & KSE Google modules preventing migration

    When it doesn't list the pages it normally gives you the item. Can you copy and paste the entire error?
  13. Re: Unable to migrate to 9, KSE variables & KSE Google modules preventing migration

    You'll need to delete the item from your Items list. Click on Pages -> Items, search for the item you're seeing in the error and delete it.
  14. Re: How do I remove Payment via PayPal-R from Emporium Plus?

    You can deactivate it as stated by Ron but if you want to delete it you will need to remove that paypalr item from your Items list. If you updated to 9 you'll get to it by clicking on Menu -> User...
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    Re: UPS Online Tools

    Can you go in your Owner area and tell me what the state code is? It needs to be an abbreviation or UPS will not recognize it. To find the owner area click on Menu -> Store Settings -> Store Details...
  16. Re: Configuring the New Amazon Payments Module

    I went to your dev store, http://dev.themartialartsstore.com/, and it looks like you have the older Checkout By Amazon module configured instead of Amazon Payments. When I went to your BASK page and...
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    Re: Miva Merchant 9 Bugs

    You don't have a secure environment configured for the dev store. Use this for the dev admin:

    http://dev.cigarrummet.com/miva/admin.mvc?
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    Re: Products not visible on cat pages

    Can you private message me your ticket number?
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    Re: Products not visible on cat pages

    Hello,

    If the products are not assigned to a category they will not show up under any categories but will show up on your full product list page if you use one. If you have assigned them to a...
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    Re: Miva Merchant 9 Bugs

    That's not a bug. The update has not completed. If you choose Resume and you get an error please submit that to our support team and we can step in and get it fixed.
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    Re: Shipping Module Issues in Miva 9

    Aubreyd,

    I was finally able to track down a change in the update to 9 that helps explain why you noticed this after the update to 9. Previous to 9 we were sending a minimum weight value of .5lb to...
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    Re: Shipping Module Issues in Miva 9

    You should be getting a reply in the ticket shortly. We just finished testing your store and testing its call to FedEx and capturing their response. Using a recent order to test the call we found...
  23. Re: Configuring the New Amazon Payments Module

    You should be redirected to the AMAZONPAY_OCST page as Amazon Payments has it's own checkout pages but you should not be getting redirected to a product. I'm wondering if you have some sort of...
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    Re: Miva Merchant 9 Bugs

    What is your Administration Session Timeout set to? Domain Settings -> Domain Details -> Timeouts.
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    8,488

    Re: Miva Merchant 9 Bugs

    We just released a change to our validation step at the beginning of the installation. You can now try to re-run the update and choose Resume Installation and it should install.

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