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  1. Replies
    6
    Views
    277

    Re: How do I get rid of the old UPS module?

    Hello,

    In your admin (assuming you're on Miva 9) Go to Menu >> Store Settings >> and look for the box labeled

    " Allow modules used by store morph items to be uninstalled."

    and check that...
  2. Re: Ultimate Order Status Not Sending Emails

    Hello phishbed,

    I'm not aware of any issues with the Ultimate Order Status module not working with Miva 9. Was this a dev site that you took live and they reside on the same server? Do we host...
  3. Thread: Disable Paypal

    by rbuelna
    Replies
    2
    Views
    107

    Re: Disable Paypal

    Hello,

    If your store is on Miva 9 go to the menu in the upper left corner and select "Store Settings". Then look for this check box labeled

    Allow Modules Used by Store Morph Items to be...
  4. Re: PayPal Error - One or more notification emails could not be sent at this time: It

    Hello c3idesign,

    Open up a ticket with support so we can take a look. We can't do anything about this on forums, at this point I don't even know what your domain name is. If we host your site we...
  5. Re: PayPal Error - One or more notification emails could not be sent at this time: It

    Hello,

    What PayPal module are you using? Check to see if you have the paymentmethod item assigned to the EMAIL_ORDERCONF_MERCHANT page in your miva admin. That item does a payment method...
  6. Replies
    2
    Views
    140

    Re: Error Code: MER-DBA-MYS-00001

    Hello Jamie,

    If the host only blocked the one single IP and not the IP range then this is bound to happen over and over again, the culprit just changes their IP address once they realize it's...
  7. Replies
    1
    Views
    156

    Re: Uploading Weight Table Based Shipping

    Hello,

    Are you saying that you would need to enter 1500 different entries in the primary Weight table based shipping module settings? Unfortunately there isn't any import function for weight table...
  8. Replies
    2
    Views
    147

    Re: QB and synchro setup issues

    Hello,

    What some people have a hard time grasping with product and inventory synching is that it's not just about product codes/names and QuickBooks item names. There is also a 3rd factor here...
  9. Re: Recent Development: Amazon Payments not working properly

    Hello whona,

    Please open up a support ticket by emailing support@mivamerchant.com, include a link to this forum thread in your email so we can take a look at getting your amazon buttons show up on...
  10. Replies
    88
    Views
    7,433

    Re: Site and Support Portal not responding

    Hello,

    Rick posted about that on this thread:

    http://extranet.mivamerchant.com/forums/showthread.php?113868-Update-On-System-Issues-From-Thursday-May-22nd&p=420776#post420776
  11. Replies
    88
    Views
    7,433

    Re: Site and Support Portal not responding

    Hello,

    for what it's worth I couldn't agree more with this. I own hotsaucepimp.com and I used to host it at Godaddy and I did that just to see if I could get it to run in their environment...
  12. Replies
    14
    Views
    1,117

    Re: Confused with Paypal changes

    Hello skepticwebguy,

    The Bill Me Later problem is a known issue.

    https://support.mivamerchant.com/supportsuite/index.php?/Knowledgebase/Article/View/1233

    "As of Production Release 8 Update...
  13. Replies
    1
    Views
    289

    Re: Paypal Token Expiration

    Hello widgetsupply,

    On page 374 of the reference guide http://www.mivamerchant.com/pdf/MivaPR8_10-30-13.pdf it talks about this.


    709



    •Delete PayPal Tokens
  14. Replies
    64
    Views
    4,919

    Re: Configuring the New Amazon Payments Module

    Hello Lynda,

    I had a developer take a look and they said if you're up to date (which this store is, PR8 update 12) that you don't need any of that manual stuff in the header, all you need is just...
  15. Replies
    64
    Views
    4,919

    Re: Configuring the New Amazon Payments Module

    Hello Lynda,

    Are you positive you or your client went through the proper sign up steps for creating this new amazon payments account:

    1. Login to Seller Central...
  16. Replies
    9
    Views
    656

    Re: Logged in admin users

    Hello,

    If you just closed the browser and didn't hit "log out" then it didn't really "log out" so it's recording you or that IP as 2 sessions.
  17. Replies
    17
    Views
    1,267

    Re: Release 8, Update 11 issue

    Hello,

    She has ticket with us already, I'm replying to her via the ticket.
  18. Re: Amazon Checkout - No Miva email coming from storefront

    Hello Miss Kate,

    Can you open up a ticket with our support team so we can take a look at this for you. Just email support@mivamerchant.com and include a link to this forum thread.

    Regards,
  19. Replies
    19
    Views
    712

    Re: Current Stock / Stock in Baskets problem

    Leslie,

    I just enabled that on one of my demo stores and it's working for me. I had 99 of a product, I added 99 to my basket and my current stock dropped to zero, stock in baskets says 99 and...
  20. Thread: Paypal Pro

    by rbuelna
    Replies
    2
    Views
    303

    Re: Paypal Pro

    Hello Donna,

    On the OCST page the only Paypal related items that should be checked are:

    •PaypalErrorMsg
    •PaypalExButton
    •PaypalDisblAdr

    On the OSEL page:
    •PaypalErrorMsg
  21. Re: PayPal having issues intermittently at checkout

    Hello onionringholder,

    From what I have seen this has never been a OS or browser related issue. If the issue you are having is that you just get redirected to the OCST (customer information page)...
  22. Re: How to uninstall "Welcome and Password Email" module

    Hello AndrewP,

    I replied to you on your support ticket. Let's keep this issue off the forums since it's an isolated issue in your case.

    Regards,
  23. Re: How to uninstall "Welcome and Password Email" module

    Andrew,

    You can put your store back online, you shouldn't have to put your store into maintenance mode because you can't install an update. Not being able to install an update isn't going to...
  24. Replies
    1
    Views
    1,254

    Re: Synchro Error message

    Hello,

    Korey, List ID Mismatch could be 100 different things. Do you know if you have the 3 Synchro logs for this particular synch? There is a Miva Merchant log, a QuickBooks XML log (set up under...
  25. Replies
    22
    Views
    1,973

    Re: UPS Real Time Server problems?

    Hello,

    Can you try changing the URL in the Viking Coders UPS module

    from https://www.ups.com/ups.app/xml/Rate

    to https://onlinetools.ups.com/ups.app/xml/Rate

    and let me know if that...

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