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    PayPal having issues intermittently at checkout

    Not sure whats happening but we need some help figuring out a bug in our checkout. Sometimes PayPal will work and sometimes it will not. When it doesnt work, it simply wont redirect to the PayPal site, it will flash blank really fast then take you back to the last step at checkout and revert to American Express as the payment form. Usually it works in Firefox, but in IE its 50/50. IE 8 & IE9 have issues. Not sure if its something with the module but I cant find any updates and have no idea how to check and see if its the latest version or not. Can I hire someone to help take a look and fix this problem?
    [email protected]
    http://www.rapidrepair.com


    #2
    Re: PayPal having issues intermittently at checkout

    A third of the posts in this forum are about problems with paypal. I will never understand why anyone would pay good money to those incompetent cranks.
    Last edited by SunCam; 06-15-11, 03:18 AM.
    Bill Dunn
    SunCam, Inc.
    http://www.SunCam.com
    [email protected]

    Comment


      #3
      Re: PayPal having issues intermittently at checkout

      Was hoping to find an expert to help me fix the issue...I don't necessarily Love PayPal either but my customers do!
      [email protected]
      http://www.rapidrepair.com

      Comment


        #4
        Re: PayPal having issues intermittently at checkout

        Do you have a coupon module installed? If yes, try to redeem a coupon and then use PayPal as payment method ... it never goes to PayPal in this case but reverts back to the payment page.
        A couple of our clients have this problem and we have a open trouble ticket for this.
        Andreas Toman
        PCINET, LLC

        Miva Merchant Design, Development, Integration & Support
        We built over 200 Miva Merchant stores!
        Miva shopping cart design & integration service and see our Portfolio!


        e-mail: [email protected]
        web: www.pcinet.com
        LinkedIn: Andreas Toman
        phone: (786) 250-2056 (Miami, FL)

        Comment


          #5
          Re: PayPal having issues intermittently at checkout

          Originally posted by PCINET - Andreas View Post
          Do you have a coupon module installed? If yes, try to redeem a coupon and then use PayPal as payment method ... it never goes to PayPal in this case but reverts back to the payment page.
          A couple of our clients have this problem and we have a open trouble ticket for this.
          Yes! We have a coupon module installed. Its William Weilands Easy coupon redemption. Is this the same one you have trouble with? Sometimes there is a redirect issue even if we dont use a coupon. But its a huge problem for customers who wish to pay with PayPal so any help would be great. What coupon module do you have and where did you open a ticket?
          [email protected]
          http://www.rapidrepair.com

          Comment


            #6
            Re: PayPal having issues intermittently at checkout

            The paypal module you are using is not submitting the coupon data as a discount to paypal. Paypal sees a discount and does not understand what to do with it. The paypal module you are using needs to pass the coupon as a discount so that paypal will know that a negative charge is ok.
            Bill Weiland - Emporium Plus http://www.emporiumplus.com/store.mvc
            Online Documentation http://www.emporiumplus.com/tk3/v3/doc.htm
            Question http://www.emporiumplus.com/mivamodu...vc?Screen=SPTS
            Facebook http://www.facebook.com/EmporiumPlus
            Twitter http://twitter.com/emporiumplus

            Comment


              #7
              Re: PayPal having issues intermittently at checkout

              The problem is that Miva checkout isnt redirecting to paypal at all (intermittently) even when a coupon isnt applied. It simply reverts back to the payment page and has American express selected as the default payment. Any help? where can I find updates to the paypal modules in Miva?
              [email protected]
              http://www.rapidrepair.com

              Comment


                #8
                Re: PayPal having issues intermittently at checkout

                FYI Miva development got already involved and we hope they'll have a fix in the very near future.
                Andreas Toman
                PCINET, LLC

                Miva Merchant Design, Development, Integration & Support
                We built over 200 Miva Merchant stores!
                Miva shopping cart design & integration service and see our Portfolio!


                e-mail: [email protected]
                web: www.pcinet.com
                LinkedIn: Andreas Toman
                phone: (786) 250-2056 (Miami, FL)

                Comment


                  #9
                  Re: PayPal having issues intermittently at checkout

                  Awesome.
                  [email protected]
                  http://www.rapidrepair.com

                  Comment


                    #10
                    Re: PayPal having issues intermittently at checkout

                    Anyone still having customer reports of this issue? I don't have any coupon modules but a customer over the last couple days has ordered each day via paypal with no issues. Today it was doing this to her. Sending her back with American Express chosen. This is not the first report of this. Actually had reports on and off for couple years.

                    Comment


                      #11
                      Re: PayPal having issues intermittently at checkout

                      We had a customer say that Paypal.com would not let them pay. I tried it this morning and it worked. Thinking I needed instructions for the customer, I tried it again. It wouldn't work then. I click on continue and it just rewrites the page, over and over. I called Paypal and they said there was no errors in the log. Seriously? He said I just needed to delete my cookies and try again. I did it and was able to place two orders in a row. However, this is no solution as the customer is not going to delete cookies and their basket, so that they can try again. I was using the Paypal Express buttons and am now not. Hopefully, if it kicks the customer back they will choose to pay with a credit card.
                      Thank you,
                      John

                      Comment


                        #12
                        Re: PayPal having issues intermittently at checkout

                        Can you explain in more detail the exact problem your customer had?
                        Last edited by Jim McCormick; 07-27-12, 09:26 AM.
                        Jim McCormick
                        Miva Merchant Support
                        866-284-9812

                        https://www.miva.com

                        Comment


                          #13
                          Re: PayPal having issues intermittently at checkout

                          They got to Paypal.com. Logged in. Hit continue. It would not continue, just like I experienced this morning. Clicking continue just returns you to the same page. It worked for the Paypal.com tech, so he figured there was no problem. Total BS in my book. I am guessing there is no error because it just reloads the page which does not cause an error.
                          Thank you,
                          John

                          Comment


                            #14
                            Re: PayPal having issues intermittently at checkout

                            Should I go back to the WCW Module?
                            Thank you,
                            John

                            Comment


                              #15
                              Re: PayPal having issues intermittently at checkout

                              So, we can repeat this problem now with Safari. Miva Tech support was also able to repeat it on Friday. It is not on all computers with safari. I have personally made it happen on an iPad, an apple tablet, at windows 7 laptop, a windows Vista Laptop, and a Vista Desktop. The Miva tech could get the error on one of the two active computers they were using. We can also make the problem happen with Firefox.

                              The problem seems to be primarily with Safari, but a guy on the forum says he is having trouble with Chrome as well.

                              The problem is:
                              - Add something to basket
                              - Checkout
                              - Select Paypal as the payment option.
                              - Click on Continue
                              - You are returned to the Customer information screen.

                              We have also had customers saying they had the problem with credit card payments.
                              Thank you,
                              John

                              Comment

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