Hi all,
Just added FedEx Web Services (PR8 - U5), but I'm having trouble getting rates to show for Canada.
I have FedEx Ground/Home Delivery, International Priority and International Economy as options for international customers.
Shipping SuperMod also set to accept Canada and other countries I offer shipping to.
At product level, I have the options limited to the ones mentioned above.
If I input a test customer for other countries (for example UK, AU, etc), I'll get rates.
If I input any Canadian address I get "Unable to Calculate Shipping".
2 questions...
1. Any idea why this would be happening... not getting rates for a Canada address?
2. In FedEx Web Services area, if FedEx Ground and FedEx Home Delivery is selected, should this be pulling and displaying rates for FedEx International Ground to Canada? Within the FedEx Web Services area, I don't have a separate checkbox for FedEx International Ground.
If you wanted to test, I only have the above set up for one product, here:
http://www.rainebrooke.com/product/Kal2965.html
Thanks in advance for any help or suggestions.
Just added FedEx Web Services (PR8 - U5), but I'm having trouble getting rates to show for Canada.
I have FedEx Ground/Home Delivery, International Priority and International Economy as options for international customers.
Shipping SuperMod also set to accept Canada and other countries I offer shipping to.
At product level, I have the options limited to the ones mentioned above.
If I input a test customer for other countries (for example UK, AU, etc), I'll get rates.
If I input any Canadian address I get "Unable to Calculate Shipping".
2 questions...
1. Any idea why this would be happening... not getting rates for a Canada address?
2. In FedEx Web Services area, if FedEx Ground and FedEx Home Delivery is selected, should this be pulling and displaying rates for FedEx International Ground to Canada? Within the FedEx Web Services area, I don't have a separate checkbox for FedEx International Ground.
If you wanted to test, I only have the above set up for one product, here:
http://www.rainebrooke.com/product/Kal2965.html
Thanks in advance for any help or suggestions.
Comment