24/7 Support - 800.608.6482

Miva Merchant Community Forums

  1. #1
    Join Date
    Apr 2006
    Posts
    154

    Default FedEx rate calculations not accurate

    Just added the Fedex Web services mod yesterday. I have a new Fedex account, getting the Miva discounts shown here: https://advantagemember.visionary.com/5419/

    The rates the module are calculating seem way off.
    As an example...
    Shipping 4lb package to Montreal QC, Canada (zone A) by FedEx International Economy.
    My cart is showing: $102.50
    If I go into my FedEx account online and create the shipment, the charge is $66.42
    The standard retail rate chart shows $80.15, which is even better than my cart calculation.

    In my FedEx Web service mod, I have the rate type set to: Account.

    Why would the rates be so far off? Any ideas or suggestions?

  2. #2
    Join Date
    Mar 2006
    Posts
    1,281

    Default Re: FedEx rate calculations not accurate

    The module does no rate calculation. It sends all the account and shipping information to FedEx who then returns the rate. Are you including a company name on any of the addresses you're testing? What about dimensions or package size? If you're hosted with us we can easily activate some logging that will give us the exact information being sent back by FedEx. Who is your hosting provider?
    Jim McCormick
    Miva Merchant Support
    866-284-9812

    http://www.mivamerchant.com
    Miva Merchant Customer Support

  3. #3
    Join Date
    Apr 2006
    Posts
    154

    Default Re: FedEx rate calculations not accurate

    Quote Originally Posted by Jim McCormick View Post
    The module does no rate calculation. It sends all the account and shipping information to FedEx who then returns the rate. Are you including a company name on any of the addresses you're testing? What about dimensions or package size? If you're hosted with us we can easily activate some logging that will give us the exact information being sent back by FedEx. Who is your hosting provider?
    Interesting Jim, I thought the module was doing some calculations. I'm not including a company name and the package size is included in the shipping rules section for the product I'm testing. I'm hosted with DotCom Host. Since I'm seeing discounts when I do a test shipment online, I'm at a loss for why this wouldn't be sent back to the module.

  4. #4
    Join Date
    Mar 2006
    Posts
    1,281

    Default Re: FedEx rate calculations not accurate

    We can setup some logging even if you're with DotCom Host. Send an email to support@mivamerchant.com and include this thread in the body as well as ATTN Jim in the subject. I'll be able to hand you a log file with the xml results that can then be given to your FedEx account rep.
    Jim McCormick
    Miva Merchant Support
    866-284-9812

    http://www.mivamerchant.com
    Miva Merchant Customer Support

  5. #5
    Join Date
    Apr 2006
    Posts
    154

    Default Re: FedEx rate calculations not accurate

    Quote Originally Posted by Jim McCormick View Post
    We can setup some logging even if you're with DotCom Host. Send an email to support@mivamerchant.com and include this thread in the body as well as ATTN Jim in the subject. I'll be able to hand you a log file with the xml results that can then be given to your FedEx account rep.
    Thx Jim, email just sent.
    And FYI... Before I saw your reply above, I had submitted a ticket to DotComHost asking about what you said.

    Let me know if you need me to place a test order when the logging is ready.

Posting Rules

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •