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    Paypal lost orders

    I recently changed my credit card processor from Chasepayment tech to Paypal because I was offered better rates from Paypal. In 3 years I never had an issue with orders being lost with Chase. Now I am occasionally losing orders. My customer makes a payment on the Paypal site, I get the money, but Miva does not generate an order/invoice. I had this problem in the past and Miva claims it is a Paypal issue, Paypal tells me it is a Miva issue. Does anyone know of a solution? Maybe I have a wrong setting?

    #2
    Re: Paypal lost orders

    That should be a rare occurrence. Maybe one in 200 or 300 orders. Is it happening more frequently than that?
    Bill Weiland - Emporium Plus http://www.emporiumplus.com/store.mvc
    Online Documentation http://www.emporiumplus.com/tk3/v3/doc.htm
    Question http://www.emporiumplus.com/mivamodu...vc?Screen=SPTS
    Facebook http://www.facebook.com/EmporiumPlus
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    Comment


      #3
      Re: Paypal lost orders

      It's possible your settings are wrong, you should open a support ticket to have support check them for you.
      Thanks,

      Rick Wilson
      CEO
      Miva, Inc.
      [email protected]
      https://www.miva.com

      Comment


        #4
        Re: Paypal lost orders

        We changed over 4 sites to PayPal Payments Advanced and/or Payflow Gateway last week.
        SO far we have had at least 5 orders that we get a Subject: Notification of payment received
        But NO MIVA Invoice shows up
        in admin section.

        5 lost Miva Orders out of 82 +- orders tells me that there is an issue but I don't know where to look.
        At least 3 have been on 1 web site & 2 on 2 other sites

        Any thoughts?
        Mark

        Comment


          #5
          Re: Paypal lost orders

          makco1,

          We changed over 4 sites to PayPal Payments Advanced and/or Payflow Gateway last week.
          SO far we have had at least 5 orders that we get a Subject: Notification of payment received
          But NO MIVA Invoice shows up in admin section.

          5 lost Miva Orders out of 82 +- orders tells me that there is an issue but I don't know where to look.
          At least 3 have been on 1 web site & 2 on 2 other sites

          Any thoughts?
          Mark
          Please open up a ticket with support and we can look into this issue. Please include a link to this forum post in the body of the email you send to support ([email protected]).

          Thank you,

          Wayne
          Wayne Smith

          Comment


            #6
            Re: Paypal lost orders

            I am having the same situation, opened a ticket yesterday at 3:02 PM EST but no answer so far. I need to ship customer orders and I don't know what they bought. Any help will really appreciated.
            www.loveandlucky.com

            Comment


              #7
              Re: Paypal lost orders

              We have experienced the same situation for many years, with no end in site. It will happens once in 200 to 300 orders. The issue just hasn't been solved.

              However Wieland's Lost and Found Orders has saved many an embarrassing phone call because it will have the order details even though the customer never checked out.

              http://apps.miva.com/lost-and-found-orders.html

              I highly recommend it. I have paid for itself so many times.
              Brandon Lubbert
              Library and Educational Services

              A wholesale company for churches, day care providers,
              homeschools, libraries, missionaries, resellers and schools!


              www.libraryanded.com

              Comment


                #8
                Re: Paypal lost orders

                Is this using PayPal Payments Standard?
                Thanks,

                Rick Wilson
                CEO
                Miva, Inc.
                [email protected]
                https://www.miva.com

                Comment


                  #9
                  Re: Paypal lost orders

                  We use PayPal Payments Advanced for checkout on our website. We also have Virtual Terminal.
                  Brandon Lubbert
                  Library and Educational Services

                  A wholesale company for churches, day care providers,
                  homeschools, libraries, missionaries, resellers and schools!


                  www.libraryanded.com

                  Comment


                    #10
                    Re: Paypal lost orders

                    Brandon,

                    That should never happen, something is likely timing out on your call to PayPal.

                    That can happen with PayPal Standard (it's a fundamental flaw in the IPN system they use) but that should never happen with PPA.

                    From Dev:

                    "Support has a checkout logging module that should be able to figure out what's going on.. typically when we see these sorts of things it's a timeout setting or some automated process that's locking a critical order processing table for a very long time"
                    Thanks,

                    Rick Wilson
                    CEO
                    Miva, Inc.
                    [email protected]
                    https://www.miva.com

                    Comment


                      #11
                      Re: Paypal lost orders

                      So what do I do to fix this? Do I need to call PayPal support? or is this something you guys take care of?
                      Brandon Lubbert
                      Library and Educational Services

                      A wholesale company for churches, day care providers,
                      homeschools, libraries, missionaries, resellers and schools!


                      www.libraryanded.com

                      Comment


                        #12
                        Re: Paypal lost orders

                        You should contact support.
                        Thanks,

                        Rick Wilson
                        CEO
                        Miva, Inc.
                        [email protected]
                        https://www.miva.com

                        Comment


                          #13
                          Re: Paypal lost orders

                          I am using Payment via PayPal-R v5.0210 and 100% of my orders paid with Paypal are under this situation. It is very embarrassing to email customers asking what did they buy.

                          thanks

                          www.loveandlucky.com

                          Comment


                            #14
                            Re: Paypal lost orders

                            Two things.

                            PayPal-R is deprecated and a third party mod, you should move to the built in version of that PayPal Payments Standard.

                            Second PayPal-R (and PayPal Payments Standard) are two modules for the same thing, PayPal IPN. This is an inherent "problem" in the IPN technology from PayPal (and why they've moved heavily away from it).

                            You should ultimately consider switching to PayPal Express Checkout instead of either PayPal-R or PayPal Payments Standard, that should solve this problem permanently.
                            Thanks,

                            Rick Wilson
                            CEO
                            Miva, Inc.
                            [email protected]
                            https://www.miva.com

                            Comment


                              #15
                              Re: Paypal lost orders

                              Thanks. I will definitely consider that.
                              www.loveandlucky.com

                              Comment

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