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Increase Character Limit Allowed for E-Mail Notifcations (billing & shipping e-mails)

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    Increase Character Limit Allowed for E-Mail Notifcations (billing & shipping e-mails)

    Can someone guide me on how to increase the amount of characters allowed for billing and shipping email addresses?

    I work with attorneys that often have long email addresses and/or require multiple email addresses for Order and Shipping notifications.

    Many Thanks!
    Corina

    #2
    Re: Increase Character Limit Allowed for E-Mail Notifcations (billing & shipping e-ma

    Are you getting a specific error? Can you describe what's happening?
    Thanks,

    Rick Wilson
    CEO
    Miva, Inc.
    [email protected]
    https://www.miva.com

    Comment


      #3
      Re: Increase Character Limit Allowed for E-Mail Notifcations (billing & shipping e-ma

      Currently the limit for Billling/Shipping email is 50 characters.
      Multiplie email addresses for those fields are allowed with a comma separating each.

      If a client exceeds 50 characters, the data in that field is truncated upon order completion or account creation.
      Resulting in:
      - emails sent to a bad address and bouncing back.
      - saved accounts and orders are now missing the truncated information.

      Today - I had an order with 2 email addresses. The second email got character #51 and #52 "om" dropped from ".com"

      Thanks!
      Corina

      Comment


        #4
        Re: Increase Character Limit Allowed for E-Mail Notifcations (billing & shipping e-ma

        There's realistically only two options at this point:

        1. Go into the database and make the field longer (we don't officially support this).

        2. Use a Custom Customer Field in place of our field for storing those.
        Thanks,

        Rick Wilson
        CEO
        Miva, Inc.
        [email protected]
        https://www.miva.com

        Comment


          #5
          Re: Increase Character Limit Allowed for E-Mail Notifcations (billing & shipping e-ma

          How would I do option 1. Go into the database and make the field longer?

          Comment


            #6
            Re: Increase Character Limit Allowed for E-Mail Notifcations (billing & shipping e-ma

            You need to use PHPMyAdmin or similar tool, and you need to increase the fields in at least three tables:

            customers
            basket
            orders

            There may also be third party modules with email fields, and they would probably have the 50 character limit as well. That's why, option #2 is actually better.
            Bruce Golub
            Phosphor Media - "Your Success is our Business"

            Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
            phosphormedia.com

            Comment


              #7
              Re: Increase Character Limit Allowed for E-Mail Notifcations (billing & shipping e-ma

              Thanks Bruce! I will explore option 2 further!

              Comment

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