We would very much like to be able to search for an order on the Manage Orders screen using information other than what is currently allowed.
We receive calls several times daily from customers who want a variety of things that ultimately require that we find their order on the Manage Orders screen. The customer NEVER knows their order number, often misspelled their email, or can’t remember which email address they used.
The only way to find their orders is through the Utilities>Legacy Order Processing screen and then return to the Manage Orders screen to complete the task. This gets cumbersome, and means that we have to allow access to the Store Utilities for our employees.
It would be extremely beneficial to us if there were a way to search by at least name (searching all the name fields), but preferable if we could search all the fields as if we just checked all of the fields on the Utilities>Legacy Order Processing screen and searched from there.
Thanks for the consideration!
We receive calls several times daily from customers who want a variety of things that ultimately require that we find their order on the Manage Orders screen. The customer NEVER knows their order number, often misspelled their email, or can’t remember which email address they used.
The only way to find their orders is through the Utilities>Legacy Order Processing screen and then return to the Manage Orders screen to complete the task. This gets cumbersome, and means that we have to allow access to the Store Utilities for our employees.
It would be extremely beneficial to us if there were a way to search by at least name (searching all the name fields), but preferable if we could search all the fields as if we just checked all of the fields on the Utilities>Legacy Order Processing screen and searched from there.
Thanks for the consideration!
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