Site and Support Portal not responding

[Rick Wilson]

Re: Site and Support Portal not responding

Yeah you weren't part of the originally impacted (it sounds like) but got impacted when we decided to reset the cluster.

[papi34]

Re: Site and Support Portal not responding

This is the worst outage we've ever experienced but my calm comes from knowing the people working behind the scenes (David, Jen and the rest of the team) to resolve it. I can't say I'd have that same feeling of calm if I were hosting elsewhere.

Same here. Couldn't have said it better myself. Won't be long now...

[mikey]

Re: Site and Support Portal not responding

Rick, I hope my response wasn't seen as a criticism of David and Jen.

It was meant to be a compliment to how well they have run things for us over the past decade plus. We would have never stayed that long if we weren't super happy!

Those of us that have been around long enough know that this not a normal situation. This is just one of those "stuff" happens moments.

[lesliekirk]

Re: Site and Support Portal not responding

David and Jen have been working tirelessly on this now for going on 6 hours (and yes the longest downtime we've ever had).

I don't have anything new to add right now other than reinforce that we have all of our best resources working on this at every level.

In all the years that I have known Hostasaurus (and I know it from Day One) and now as Miva Merchant, there hasn't been anything like this. But I concur, David and Jen are working their backsides off to resolve this. I'm sure Laura and the others are up to their ears too. I know they will get it figured out.

Leslie

[Rick Wilson]

Re: Site and Support Portal not responding

Some sites are back up, but it's taking longer than expected. And yes David and Jen deserve a drink after this one.

[x2jones]

Re: Site and Support Portal not responding

We're down as well....on and off all morning but consistently now for over an hour. I'm sorry to say that this is the fourth time in a couple months that our site has been down. Before that, we were hosted by Hostasaurus who was bought out by MIVA. We haven't had a problem in the last 4 years, until now. I am told that the problems last month were due to a "bad site" on my shared server. Then it was a heartbleed/SSL related issue. Today I was told that the serves are fine; its an issue with the connection of those servers to the internet. Either way, our numbers are suffering. :(

[lesliekirk]

Re: Site and Support Portal not responding

And yes David and Jen deserve a drink after this one.

I think I brought a few drink tickets home with me from MivaCon14 I can send them :;);

[JFancett]

Re: Site and Support Portal not responding

Rick - your team's efforts are greatly appreciated. I'm confident you'll have it worked out soon.

[gmanning]

Re: Site and Support Portal not responding

Careful to note which campaigns are active so later on you only reactivate those accounts, and not previously paused accounts.

(This can be a problem for accounts with hundreds of campaigns.) You can sort by clicks to note which campaigns are active.

You may not want to later go in and select all campaigns and edit $tatu$ to active.

In Adwords select all active campaigns then label them as "Active" (create a new label if it doesn't exist yet).

Then pause. When the server are back up, filter on the "Active" label and enable them.

Bing doesn't have labels that I know of, I just paused and will use traffic data to figure out which ones to enable.

[alphabet]

Re: Site and Support Portal not responding

I'm up!

[Canexan]

Re: Site and Support Portal not responding

We're up! Thanks!

[aarcmedia]

Re: Site and Support Portal not responding

Does this have anything to do with all sorts of other sites that are down? I see ModX.com is out, I see Ebay has had more problems today, Yahoo Mail, Comcast Mail, Netflix and so on. I myself have never had a situation where 3 or 4 platforms I use are all experiencing problems at the same time.

[Patd265]

Re: Site and Support Portal not responding

Looks like we are up again

Pat
www.lockitt.com

[gmanning]

Re: Site and Support Portal not responding

We appear up

[osgd]

Re: Site and Support Portal not responding

Not up here yet.
steins.com, pubglasses.com, whole package is still down.