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    Site and Support Portal not responding

    This morning we are unable to access the support portal. I'm assuming support is aware of this, but thought I'd check here for an update.

    Thanks,
    Paul
    Paul

    #2
    Re: Site and Support Portal not responding

    We are having the same issue with two of our sites as well. I submitted a ticket this morning and they did reply back that they are working on the problem.

    Comment


      #3
      Re: Site and Support Portal not responding

      Having same issue with support. My site is down this morning. Off and on for last hour. But out for almost a half hour solid now.

      Comment


        #4
        Re: Site and Support Portal not responding

        We're actively working on the issue now; it's affecting multiple servers.
        David Hubbard
        CIO
        Miva
        [email protected]
        http://www.miva.com

        Comment


          #5
          Re: Site and Support Portal not responding

          Originally posted by ILoveHostasaurus View Post
          We're actively working on the issue now; it's affecting multiple servers.
          Hi David -
          Thank you very much for the quick reply.


          Paul
          Paul

          Comment


            #6
            Re: Site and Support Portal not responding

            ah... guess our website is one of these multiple servers
            Mark Hood
            Vermont Gear

            Comment


              #7
              Re: Site and Support Portal not responding

              Any updates on this? We are still down
              chad oesterreich ·director of corporate optimization

              www.soul-flower.com · 651.251.1028 · [email protected]

              Comment


                #8
                Re: Site and Support Portal not responding

                Getting close to resolution. I'll post more shortly.
                David Hubbard
                CIO
                Miva
                [email protected]
                http://www.miva.com

                Comment


                  #9
                  Re: Site and Support Portal not responding

                  Any update? We are getting calls and emails from customers.
                  Susan Petracco
                  NetBlazon

                  1.866.400.2444

                  _____________________________________________

                  Like us on Facebook

                  Comment


                    #10
                    Re: Site and Support Portal not responding

                    might have to change that uptime statement :(
                    Mark Hood
                    Vermont Gear

                    Comment


                      #11
                      Re: Site and Support Portal not responding

                      We're back down. Support must be swamped. I've never seen a Critical ticket not get changed to Private within about a minute.

                      Comment


                        #12
                        Re: Site and Support Portal not responding

                        We've been up and down all morning. Sales are down 90%! Just had a customer hang up on me because he couldn't place an order.

                        Would I still have the same problem if I were on a dedicated server or is this upstream?
                        http://www.alphabetsigns.com/

                        Comment


                          #13
                          Re: Site and Support Portal not responding

                          Add us to the list. Any idea on when we're coming back up?
                          Jason Fancett
                          America's SPA-MART - "Where Spa Owners Shop SMART!"
                          Check us out for all of your hot tub needs including spa covers, spa filters, spa chemicals and more.
                          Miva Merchant forum users can use coupon code MIVAFORUM to receive $5 off your first order of $30 or more.

                          Comment


                            #14
                            Re: Site and Support Portal not responding

                            we are also dead in the water. it appears to have been about 6 hours now. must be something nasty!

                            Tip: suspend your Adwords campaigns until this is fixed.
                            Last edited by papi34; 05-22-14, 08:34 AM.
                            Bronson Design Studio, LLC
                            Website: bronsondesign.com
                            Facebook: facebook.com/bronsondesign

                            Comment


                              #15
                              Re: Site and Support Portal not responding

                              Same here.

                              Comment

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