Announcement

Collapse
No announcement yet.

Update On System Issues From Thursday May 22nd

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Update On System Issues From Thursday May 22nd

    Beginning on Thursday morning May 22nd our network environment began experiencing some issues with our storage array impacting a subset of the sites we host.

    The event was related to processes on our network storage and was not a DDoS or any other attack vector. None of your data was ever in any danger during yesterdays issue.

    During the mitigation process a confluence of events occurred that prevented our mitigation strategy from being able to effectively correct the problem and bring everyone back to full performance.

    At approximamtely 11 AM Eastern time we concluded the only way to solve the problem impacting the subset of sites having issues was to reset our entire hosting cluster (consisting of Cisco Blades, VMWare Enterprise Plus 5.5 and multiple EMC Storage Arrays).

    This in turn caused the outage to go from impacting a small subset of our hosted sites to effectively everyone while the system reset took place.

    We've identified the root cause of the events and already implemented structural changes in our hosting environment to protect from a reoccurrence of yesterdays outage.

    We fully understand how important your Miva sites are to your business and appreciate your support and understanding during yesterdays event, we take every conceivable measure as an organization to prevent these types of issues from happening.
    Last edited by Rick Wilson; 05-23-14, 12:42 PM.
    Thanks,

    Rick Wilson
    CEO
    Miva, Inc.
    [email protected]
    https://www.miva.com
Working...
X