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    Strange Paypal Stopped Working

    Hello All,

    We have been using paypal payments pro and the paypal api modules without issue for the past year(s). Today it stopped working. Although it still processes standard credit cards through paypal, now when selecting paypal as your payment type, it goes back to the address entry screen again. When you hit submit on that page it goes back to the select payment page. Has this happened to anyone else? Thanks in advance. We are Runnin the latest 5.5 miva

    #2
    Re: Strange Paypal Stopped Working

    You should open a support ticket, this won't be able to be diagnosed via the Forums. 800-608-MIVA or [email protected]
    Thanks,

    Rick Wilson
    CEO
    Miva, Inc.
    [email protected]
    https://www.miva.com

    Comment


      #3
      Re: Strange Paypal Stopped Working

      This same problem is happening with our checkout/Paypal. MIVA support suggested that we upgrade to the newest release (this was about a month ago), which we did. We saw fewer complaints but the problem is still happening.

      FYI...when we tell a customer to open a new, different browser, it seems to help (assuming that it's something with caching or a recent browser or security update).

      Any new updates on this for anybody?

      Thank you!

      Comment


        #4
        Re: Strange Paypal Stopped Working

        Are there any errors on the site during checkout?
        Jim McCormick
        Miva Merchant Support
        866-284-9812

        https://www.miva.com

        Comment


          #5
          Re: Strange Paypal Stopped Working

          Originally posted by x2jones View Post
          This same problem is happening with our checkout/Paypal. MIVA support suggested that we upgrade to the newest release (this was about a month ago), which we did. We saw fewer complaints but the problem is still happening.

          FYI...when we tell a customer to open a new, different browser, it seems to help (assuming that it's something with caching or a recent browser or security update).

          Any new updates on this for anybody?

          Thank you!
          I found an old ticket of yours regarding updating the store but I do not see any notes about getting PayPal to work. I went through checkout and I do not see a PayPal option at any point. Is this the problem your customers are complaining about?
          Jim McCormick
          Miva Merchant Support
          866-284-9812

          https://www.miva.com

          Comment

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