I was just wondering how anyone else would handle this matter.
Customer received order 5 weeks ago. No damage noted at delivery.
They now say 3 of the 6 boxes are totally smashed and unusable.
They want a full refund on all 6 boxes since they cant use the material.
The 3 good boxes must be returned via LTL freight due to size and weight, and they are refusing (at their expense) to return the product for credit.
They say they will not go away or be bullied by fine print.
Advice?
Customer received order 5 weeks ago. No damage noted at delivery.
They now say 3 of the 6 boxes are totally smashed and unusable.
They want a full refund on all 6 boxes since they cant use the material.
The 3 good boxes must be returned via LTL freight due to size and weight, and they are refusing (at their expense) to return the product for credit.
They say they will not go away or be bullied by fine print.
Advice?
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