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    Miva Merchant Marketplaces 1.0002 Support Thread

    Please post any support related items with Miva Merchant Marketplaces 1.0002 here.
    Thanks,

    Rick Wilson
    CEO
    Miva, Inc.
    [email protected]
    https://www.miva.com

    #2
    Re: Miva Merchant Marketplaces 1.0002 Support Thread

    Rick,

    Is eBay having a connection issue today or is there a problem with the updated module? I am receiving the following error and it did not start until today, "Internal Error to the Application".

    Thanks in advance.
    Sincerely,

    Stephen M. LaBar, Jr.
    (770) 441-9447
    The Martial Arts Store

    Please Visit Our Site At:
    http://www.themartialartsstore.com

    Comment


      #3
      Re: Miva Merchant Marketplaces 1.0002 Support Thread

      This may help a little more:

      Timestamp: 09/03/2014 11:40:29 EDT
      User ID: tmasus
      Event: GetSellerEvents
      Type: API Request
      Status: Error
      Code: 10007
      Message: Internal error to the application.
      Sincerely,

      Stephen M. LaBar, Jr.
      (770) 441-9447
      The Martial Arts Store

      Please Visit Our Site At:
      http://www.themartialartsstore.com

      Comment


        #4
        Re: Miva Merchant Marketplaces 1.0002 Support Thread

        Originally posted by slabar View Post
        This may help a little more:

        Timestamp: 09/03/2014 11:40:29 EDT
        User ID: tmasus
        Event: GetSellerEvents
        Type: API Request
        Status: Error
        Code: 10007
        Message: Internal error to the application.
        This is a known issue on eBay. They have a developer status giving this error. I do not know how long it will be till they fix this.
        [I]Kyle Hansen

        Comment


          #5
          Re: Miva Merchant Marketplaces 1.0002 Support Thread

          Kyle,

          Thanks for the fast response.
          Sincerely,

          Stephen M. LaBar, Jr.
          (770) 441-9447
          The Martial Arts Store

          Please Visit Our Site At:
          http://www.themartialartsstore.com

          Comment


            #6
            Re: Miva Merchant Marketplaces 1.0002 Support Thread

            How come I am receiving the message that I must select a return policy? All my policies are already, and have been for quite some time, up and running on eBay.com.
            Sincerely,

            Stephen M. LaBar, Jr.
            (770) 441-9447
            The Martial Arts Store

            Please Visit Our Site At:
            http://www.themartialartsstore.com

            Comment


              #7
              Re: Miva Merchant Marketplaces 1.0002 Support Thread

              I'm not sure why the existing ones didn't just work, but I had the same issue. You need to go "reselect" them in the new part of the module under Utilities.
              Thanks,

              Rick Wilson
              CEO
              Miva, Inc.
              [email protected]
              https://www.miva.com

              Comment


                #8
                Re: Miva Merchant Marketplaces 1.0002 Support Thread

                I don't even have any of my policies listed at all. It's like its not even downloading them.
                Sincerely,

                Stephen M. LaBar, Jr.
                (770) 441-9447
                The Martial Arts Store

                Please Visit Our Site At:
                http://www.themartialartsstore.com

                Comment


                  #9
                  Re: Miva Merchant Marketplaces 1.0002 Support Thread

                  Originally posted by slabar View Post
                  I don't even have any of my policies listed at all. It's like its not even downloading them.
                  I am looking into the issue where you have to reset your policies on the Details after upgrading the module. As far as the policies not showing up in the drop-downs on your Detail. Do you see on the Log Console under Utilities if there are any related errors or warnings?
                  [I]Kyle Hansen

                  Comment


                    #10
                    Re: Miva Merchant Marketplaces 1.0002 Support Thread

                    If the policies are supposed to automatically download to Miva they are not doing so unless I need to force a download somewhere that I can't find. The only error is when I go to Marketplace - eBay Listings and try to Update All Listing Details then this appears:
                    Timestamp: 09/04/2014 11:23:03 EDT
                    User ID: tmasus
                    Event: GetSellerEvents
                    Type: API Request
                    Status: Error
                    Code: 10007
                    Message: Internal error to the application.
                    Sincerely,

                    Stephen M. LaBar, Jr.
                    (770) 441-9447
                    The Martial Arts Store

                    Please Visit Our Site At:
                    http://www.themartialartsstore.com

                    Comment


                      #11
                      Re: Miva Merchant Marketplaces 1.0002 Support Thread

                      Originally posted by slabar View Post
                      If the policies are supposed to automatically download to Miva they are not doing so unless I need to force a download somewhere that I can't find. The only error is when I go to Marketplace - eBay Listings and try to Update All Listing Details then this appears:
                      Timestamp: 09/04/2014 11:23:03 EDT
                      User ID: tmasus
                      Event: GetSellerEvents
                      Type: API Request
                      Status: Error
                      Code: 10007
                      Message: Internal error to the application.
                      The policies are loaded from eBay to each Detail and we save the policy to the detail. When you are editing or adding a detail on your store, the Shipping/Return/Payment Policy drop downs are populated with miva and ebay policies. There is no downloading policies to miva, we link the policy id to details.

                      The issue is that after upgrading the module to v1.0002 all details will have to be re-saved (Edit each detail then click save) and listings will work properly again.
                      [I]Kyle Hansen

                      Comment


                        #12
                        Re: Miva Merchant Marketplaces 1.0002 Support Thread

                        There is a currently known issue when upgrading the module to v1.0002.

                        The issue is that all your details will have to be re-saved in order to create a new listing.
                        1. Go to the Marketplace - eBay Listing Details tab
                        2. Click on the title of a detail
                        3. Click save
                        4. Repeat steps 2-3 for all details

                        If you fresh install the marketplace module v1.0002, this issue will not occur.
                        Last edited by khansen; 09-04-14, 08:55 AM.
                        [I]Kyle Hansen

                        Comment


                          #13
                          Re: Miva Merchant Marketplaces 1.0002 Support Thread

                          I had to do that three times but it looks like it worked on the third attempt. I will update again if necessary. What about the error is when I go to Marketplace - eBay Listings and try to Update All Listing Details?
                          Sincerely,

                          Stephen M. LaBar, Jr.
                          (770) 441-9447
                          The Martial Arts Store

                          Please Visit Our Site At:
                          http://www.themartialartsstore.com

                          Comment


                            #14
                            Re: Miva Merchant Marketplaces 1.0002 Support Thread

                            Originally posted by slabar View Post
                            I had to do that three times but it looks like it worked on the third attempt. I will update again if necessary. What about the error is when I go to Marketplace - eBay Listings and try to Update All Listing Details?
                            There is an eBay issue in regards to that. https://go.developer.ebay.com/conten...erEvents-error

                            I do not have a time frame of when that issue will be resolved.

                            The Update All Listing Details button on the Marketplace - eBay Listings tab triggers the GetSellerEventsRequest which causes the internal error to the application. This issue is not related to the Marketplace - eBay Listing Details details policy issue.

                            You only have to update a Detail once in order for it to work properly, in regards to the policy issue.
                            [I]Kyle Hansen

                            Comment


                              #15
                              Re: Miva Merchant Marketplaces 1.0002 Support Thread

                              Kyle,

                              The issue has been resolved and is working now. Thanks again for all of your help.
                              Sincerely,

                              Stephen M. LaBar, Jr.
                              (770) 441-9447
                              The Martial Arts Store

                              Please Visit Our Site At:
                              http://www.themartialartsstore.com

                              Comment

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