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Our sites are down with toolkit callURL function error.

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    Our sites are down with toolkit callURL function error.

    Getting this message. Runtime error in mm5/5.00/modules/util/toolkit.mvc @ [00000016:0000074e]: toolkit.mv: Line 2487: MvCALL: Read Timeout
    Have opened a ticket
    Larry
    Larry
    Luce Kanun Web Design
    www.facebook.com/wajake41
    www.plus.google.com/116415026668025242914/posts?hl=en



    #2
    Re: Our sites are down with toolkit callURL function error.

    Well, what URL is being called? Unless you changed something, the problem is on the "called" url side as I'm pretty sure that's a pass-through error (tool kits just passing the Miva Merchant MvCall error back through).
    Bruce Golub
    Phosphor Media - "Your Success is our Business"

    Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
    phosphormedia.com

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      #3
      Re: Our sites are down with toolkit callURL function error.

      Support got on it and fixed it. Don't know what the issue was, they didn't say
      Larry
      Luce Kanun Web Design
      www.facebook.com/wajake41
      www.plus.google.com/116415026668025242914/posts?hl=en


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        #4
        Re: Our sites are down with toolkit callURL function error.

        A read timeout from MvCALL indicates the remote URL toolkit was trying to retrieve data from was accepting the connection but not returning data; i.e. just hanging open until the request timed out and produced the error.
        David Hubbard
        CIO
        Miva
        [email protected]
        http://www.miva.com

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          #5
          Re: Our sites are down with toolkit callURL function error.

          toolkit error happening again, both yesterday and this morning. 2 sites. Runtime error in mm5/5.00/modules/util/toolkit.mvc @ [00000016:0000074e]: toolkit.mv: Line 2487: MvCALL: Read Timeout
          Openen a ticket on it.
          Is this a resource issue?
          Last edited by wajake41; 11-03-14, 10:00 AM.
          Larry
          Luce Kanun Web Design
          www.facebook.com/wajake41
          www.plus.google.com/116415026668025242914/posts?hl=en


          Comment


            #6
            Re: Our sites are down with toolkit callURL function error.

            David, this is happening in the minibasket which useing the Viking UPS module. Are there any issues with UPS or the Viking APIs?
            Last edited by wajake41; 11-03-14, 10:02 AM.
            Larry
            Luce Kanun Web Design
            www.facebook.com/wajake41
            www.plus.google.com/116415026668025242914/posts?hl=en


            Comment


              #7
              Re: Our sites are down with toolkit callURL function error.

              That particular error would mean the module is attempting to retrieve data from, or post data to, a remote http or https URL and the remote server can't be reached. This would be different from the remote server refused the connection, which would cause an immediate error, or dns couldn't be resolved, etc. Best thing to do would be to open a ticket with the exact URL it's attempting to talk to, then let us see what happens if we try to connect to that same server from the web server directly using a tool like telnet or similar to replicate a http request.

              If it's mini basket, we have actually seen servers get banned from the UPS and USPS rate servers when a busy site uses the feature that has it calculating shipping in the mini basket, because it's trying to talk to the rate servers with every single page display of every customer who has entered a zip code in mini basket. So, for example, I add something to basket, add my zip, and click around your site 50 more times, it's going to end up making 51 rate requests, just for me. I know there had been some discussion of caching the data at one point in the past but I'm not sure if that feature ever made it in; then, ideally, it would only hit them if the basket changed.
              David Hubbard
              CIO
              Miva
              [email protected]
              http://www.miva.com

              Comment


                #8
                Re: Our sites are down with toolkit callURL function error.

                Too many APi accesses probably not the case. On Sunday. I opened the browser, went to home page, clicked the basket link and got the error. This appears to be from the Viking/UPS API.
                This morning I got the same error on two of our sites. After doing a page refresh, page displayed OK.
                We have been using the Viking/UPS API for almost 5 years without this issue, this just started happening in Oct this year.
                Have you heard from anyone else with the problem?
                Larry
                Luce Kanun Web Design
                www.facebook.com/wajake41
                www.plus.google.com/116415026668025242914/posts?hl=en


                Comment


                  #9
                  Re: Our sites are down with toolkit callURL function error.

                  There could be other traffic hitting the site at the same time, all triggering requests to the rate servers. I haven't heard about any specific outages but UPS doesn't tend to announce them very often even if there has been one, so hard to tell. If it's working currently I'd say it's probably likely that their rate servers were just down at the time.
                  David Hubbard
                  CIO
                  Miva
                  [email protected]
                  http://www.miva.com

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