We process (pick-pack-ship) orders in real time during the hour leading up to our daily pickups. We've had to put procedures in place to "release" the order to the personnel who creating the shipments (converting from "pending" to "picking") because we were creating the shipments, printing packing lists, and processing orders while customer service was still on the phone with the customer adding items or notes to the order. We currently add a mock item "WAIT" to the order as the first item and remove it when we're done taking the order or adding our notes, and before we trigger the order confirmation email. With that "WAIT" in there it shows up on on all the reports and our crew know not to process the order yet.
It occurred to me that this might be something that others have problems with. A dream feature of ours would be to not show an order being placed through the admin until the customer service rep taking the order closes the order, or finalizes it somehow.
This might also be accomplished by creating a new status and using it for this purpose somehow.
Just an idea. Thanks for the consideration.
It occurred to me that this might be something that others have problems with. A dream feature of ours would be to not show an order being placed through the admin until the customer service rep taking the order closes the order, or finalizes it somehow.
This might also be accomplished by creating a new status and using it for this purpose somehow.
Just an idea. Thanks for the consideration.
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