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    #16
    Re: Some Observations/Inquiries

    That's certainly the "old" way to handle Batches and orders, the rest seems normal. I'm confident after a couple days you'll find equally fast if not faster paths to all of those items.

    Start with Bookmarking Legacy Order Processing, I suspect that'll get you going in the right direction.
    Thanks,

    Rick Wilson
    CEO
    Miva, Inc.
    [email protected]
    https://www.miva.com

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      #17
      Re: Some Observations/Inquiries

      That certainly helps.

      Comment


        #18
        Re: Some Observations/Inquiries

        From experience. Clean that IE cache out. IE is nasty for not refreshing new elements. I Use CCleaner here as even IE has issues taking care of itself.
        Last edited by Datagg; 11-12-14, 09:22 PM.
        Dan

        Girlfriends Lingerie - "Keeping It Sexy!"
        Sexy Lingerie - Twitter - Facebook- Pinterest - YouTube

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          #19
          Re: Some Observations/Inquiries

          For what its worth, and just because I'm an opinionated...well, person...don't use IE for getting work done. Chrome and Firefox are much better tools.
          Bruce Golub
          Phosphor Media - "Your Success is our Business"

          Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
          phosphormedia.com

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            #20
            Re: Some Observations/Inquiries

            110% agreed on that Bruce. The only time I fire up IE is for testing the stores as IE doesn't like to play nice.
            Last edited by Datagg; 11-12-14, 11:27 PM.
            Dan

            Girlfriends Lingerie - "Keeping It Sexy!"
            Sexy Lingerie - Twitter - Facebook- Pinterest - YouTube

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              #21
              Re: Some Observations/Inquiries

              Originally posted by whona View Post

              Not to be a pain, but we are talking about the internals of the maintenance section, and it is far more complicated than our consumer-side website. I mean, pop up navigation layers? Really? What are we supposed to be working on this with, smart phones? This is a lot of stuff to deal with right during the holiday season.
              I realize in your case, this is hindsight, but I am strongly recommending that any store which is busy during this time of year wait until after the 1st to run this update. It's a major change to the User Interface that can be very overwhelming (as you have found out). I wish this update came with a warning and perhaps links to the preview of what the changes will entail along with a reminder that the store owner does have 90 days before needing to run the update.

              Leslie
              Leslie Kirk
              Miva Certified Developer
              Miva Merchant Specialist since 1997
              Previously of Webs Your Way
              (aka Leslie Nord leslienord)

              Email me: [email protected]
              www.lesliekirk.com

              Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

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                #22
                Re: Some Observations/Inquiries

                Hindsight will always be 20/20

                Anyway, the issue with the browser missing information was resolved when I viewed the page at 75%. Apparently, when at 100%, certain parts of the page were not showing on the browser, even though the laptop is a newer widescreen high resolution screen. It was bizarre. It wasn't an issue of the page being too wide and having to scroll to the side. It was just NOT THERE. Oddly, the monitor on the computer I used where it was working was a much smaller, older monitor.

                Most of our computers over here are Windows 7 Professional, although we have one operating on XP Professional and a main computer operating Server 2008. Our IT guy this morning threw a fit after he started looking at Miva's new interface, so now all of our resources are devoted to trying to figure out the new clunky layout.

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                  #23
                  Re: Some Observations/Inquiries

                  Our IT person just wanted me to post the following comment. "Your design is not intuitive. I don't think anyone wanting to select a store management/creation system would ever be able to find their way around this new layout without a lot of frustration."

                  Comment


                    #24
                    Re: Some Observations/Inquiries

                    Let me just say that I understand the frustration, I have been testing for several months now and felt the same way at first. In all fairness, it's just new and different. One you browse around and spend some time with it and ask a few questions, you will see that it works just fine and will be much more functional with mobile devices.
                    Highly caffeinated
                    http://www.coffeehouseexpress.com

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                      #25
                      Re: Some Observations/Inquiries

                      See, we don't use this with mobile devices. We use this in an office environment.

                      The length of time it takes to load individual elements is quite high. We timed 5 seconds just to load in the elements in the category section before we had to click again, when all we want to do is sort product in a category. We're not using touch screens.

                      The scroll function in the products area is also narrow, jittery and difficult to use (especially from a laptop). It does not scroll smoothly, and we keep getting "loading" on the list if we scroll too far. That's just annoying.

                      Seriously, this looks like someone did the whole thing for a smart phone.

                      Comment


                        #26
                        Re: Some Observations/Inquiries

                        Originally posted by whona View Post
                        Our IT person just wanted me to post the following comment. "Your design is not intuitive. I don't think anyone wanting to select a store management/creation system would ever be able to find their way around this new layout without a lot of frustration."
                        I completely disagree with your IT person. How can they know what I or anyone else finds easy? I doubt they have any working experience in usability. (For the record, I have ten+ years working experience in that field.)

                        It is likely that the users that will have the hardest time adjusting are those who have the longest experience with 5.5, and before that 5/4/3 etc. This is NOT a function of usability, but a function of familiarity.

                        For newer users, especially those who use the most current operating systems, I think this new design will be far more intuitive overall.

                        I agree with Leslie that this release should be marked with a warning - "The use of this new interface may be hugely disruptive to your familiar workflow. If you cannot afford up to a week of retraining and reduced productivity, please consider postponing your upgrade to a time when you can."
                        Gordon Currie
                        Phosphor Media - "Your Success is our Business"

                        Improve Your Customer Service | Get MORE Customers | Edit Any Document Easily | Free Modules | Follow Us on Facebook
                        phosphormedia.com

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                          #27
                          Re: Some Observations/Inquiries

                          Our IT person has 25 years experience and he was talking about someone coming newly into Miva, so let me make this understandable for you.

                          EXAMPLE: I'm new to building a store website. When I first log in, I want to see something along the lines of several simple categories: "Setting up my store," "Maintaining my store," "Managing Orders," and "Managing products and Categories." That is not what I am introduced to. I am introduced to a host of "Quick Link" Icons that are not intuitive.

                          When he says "Intuitive," he means that it helps guide you at to what you should do and when you should do it, and that it is constructed in a "simple to more complex" structure. Just making it look like Windows 8 or a smart phone interface is not intuitive.

                          So, when I, as an experienced user, enter the interface, need to manage products and categories, I should see that as one of my key greetings: manage products and categories. Or, if I need to get into the nitty gritty of the pages, I should have a section that keeps all the more technical stuff away from those who are just logging in to pull out orders.

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                            #28
                            Re: Some Observations/Inquiries

                            I see what you are saying - that the Wizard links should be easier to find. I was thinking that perhaps the Wizards may have gone away but I went to the search bar, typed Wizard and found them. Would I have known to type Wizard in the search box if I was new to this layout, I seriously doubt it.
                            Leslie Kirk
                            Miva Certified Developer
                            Miva Merchant Specialist since 1997
                            Previously of Webs Your Way
                            (aka Leslie Nord leslienord)

                            Email me: [email protected]
                            www.lesliekirk.com

                            Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

                            Comment


                              #29
                              Re: Some Observations/Inquiries

                              Originally posted by whona View Post
                              We would click a "View Orders" button to see if there were any unbatched orders.
                              We would expand a category and add new product to that category (plus assign any sub-categories to that product), plus remove month old products from the "Latest Items" category of each section.
                              We would Delete Baskets.
                              From time to time, we did maintenance mode to update all of our quantities on hand from our StoneEdge order management system.

                              On a rare occasion, we would alter something in either the payment or shipping method sections. Once in a very great while, we would change some layout sections of the page.
                              whona,

                              Sorry you've been feeling so frustrated with the site redesigns thus far. I just wanted to chime in with a couple tips on the above quoted stuff you used previously. View Orders (which I am assuming you used from the quick links at the very top of the old admin), did in fact bring you to legacy order processing (which remains unchanged in the current version). However, if you go to Order Processing > Orders, you'll see a "None" select box at the top left. That is a persistent filter and lets you filter by a number of different things. If you click on the "None" select box and choose the "Batch" option, the default filter will be "Unbatched Orders". You can also change this to filter by any of your created batches as well. I realize going from Legacy Order Processing to the new Order Processing page is a pretty big change, but there are also many features that were added to the new screen (fine tooth searching, better sorting, editing, adding/removing shipments, tax, discounts, coupons, etc.).

                              Rick already discussed our plans to add the whole category hierarchy in the next release, so I'll leave that one be.

                              Delete Basket functionality has been moved. You can access it from two locations: Universal Search "Delete Shopping Baskets" (easiest option, but you've mentioned you don't like it and that's fine. It isn't for everyone), or go to Data Management > Database Tools, and click on "Delete Shopping Baskets"

                              Maintenance mode should be the same as it was pre-update

                              "Pages" was moved to "User Interface" (the first tab, so still one click from the menu)

                              Going from pre-Miva Merchant 9 to Miva Merchant 9 can be pretty jarring. Basically everything has changed (in looks if not in functionality), and as such will produce an unavoidable period of "uhh... what happened to [xyz]". If you can find time (something I feel we're all strapped for these days), I'd strongly suggest going to www.miva.com/videos and checking out some of the tutorials (a few of the videos are still outdated, but should be updated soon). They will give you a good idea of where things are, how to utilize all the new features introduced with MM9, etc. I am truly sorry your experience has, as of yet, not been a pleasant one. I'd love to say that everyone will be completely enamored with all the work we've put into MM9 from the get-go, but the truth is there will an adjustment period; there will be enhancements to be made; there will be parts of the software that work better for some workflows than for others. I do hope, though, that after a little time perusing, setting up bookmarks to the places you use most frequently, and just tinkering with all the redesigned and updated sections, you'll find the differences and changes made are actually a pretty big improvement over previous versions.
                              Ryan Guisewite
                              Lead UI Developer / Miva, Inc.
                              www.miva.com

                              Comment


                                #30
                                Re: Some Observations/Inquiries

                                Originally posted by whona View Post
                                Our IT person has 25 years experience and he was talking about someone coming newly into Miva, so let me make this understandable for you.
                                Whona:
                                Please spare me the condescending attitude. It's been 26 years since I started at Microsoft (my first software job), so my tech credentials as far as longevity are solid. I've also actively worked in usability research, unlike most people I meet anywhere. Knowing something about technology does not automatically equate to any insight about usability - often it is the opposite. The most resistant attitudes about usability improvements mostly came from disciplines that were heavily invested in technology - programmers, testers, and in general IT.

                                Miva isn't going to roll back this version, nor are they going to supply a 'classic' interface for those used to 5.5. I'm sure they will respond to well-reasoned requests, but not one person's opinions.

                                I'm sure some remember what a shock Windows XP was. The 'cartoony' interface got tons of criticism. Now, it looks positively quaint. Nobody can (credibly) demonstrate that it is more usable than Windows 7. I predict the same for this transition.
                                Gordon Currie
                                Phosphor Media - "Your Success is our Business"

                                Improve Your Customer Service | Get MORE Customers | Edit Any Document Easily | Free Modules | Follow Us on Facebook
                                phosphormedia.com

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