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    eMediaSales license server is down

    Just a heads up, it would appear that the eMediaSales license server is down. Store owner contacted me this morning when they discovered their USPS Advanced and their UPSŪ Custom Integration modules are offline.

    Leslie
    Leslie Kirk
    Miva Certified Developer
    Miva Merchant Specialist since 1997
    Previously of Webs Your Way
    (aka Leslie Nord leslienord)

    Email me: [email protected]
    www.lesliekirk.com

    Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

    #2
    Re: eMediaSales license server is down

    Hi Leslie,

    The error that you ran into means that your server's openSSL version is a bit out of date. It needs to be 0.9.8o or higher in order to offer full support to the latest SHA2 hashing algorithm.
    Please ask your host to update your server openSSL to a newer version. Then simply go to any module settings where you're seeing this issue and hit the update button. The error should resolve itself.
    At the same time, we are currently working on an update to prevent our modules from completely shutting down when they can't reach our license manager. This change should be done by the end of today so if your host can't update your openSSL in a timely manner, please reach out to us and we'll have a workaround for you.

    Thank you,

    Alex

    Comment


      #3
      Re: eMediaSales license server is down

      Hi Alex,

      Thanks for the info. Wayne also reached out to me. I am also going to reach out the the host and will copy what you have posted here to explain to them what needs to happen.

      Many thanks!
      Leslie
      Leslie Kirk
      Miva Certified Developer
      Miva Merchant Specialist since 1997
      Previously of Webs Your Way
      (aka Leslie Nord leslienord)

      Email me: [email protected]
      www.lesliekirk.com

      Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

      Comment


        #4
        Re: eMediaSales license server is down

        Originally posted by lesliekirk View Post
        Hi Alex,

        Thanks for the info. Wayne also reached out to me. I am also going to reach out the the host and will copy what you have posted here to explain to them what needs to happen.

        Many thanks!
        Leslie
        Leslie, an additional note, since upgrading a server's OpenSSL version may break a number of things, the Miva Empresa engine does support hard coding a specific OpenSSL library to use, so if they can't upgrade, they should be able to easily deploy a later version in a different directory and point Empresa at it.
        David Hubbard
        CIO
        Miva
        [email protected]
        http://www.miva.com

        Comment


          #5
          Re: eMediaSales license server is down

          Alex,

          I just wanted to check on that update that will prevent the modules from not working when not able to reach your licensing server? This has greatly impacted my client. I have requested the fix with the host, but I don't know how long that could take and my client needs to retrieve the orders this afternoon.

          Thank you

          Comment

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