After canceling the only item on an order it still shows processing in the admin? Am I missing a new step?
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Re: Order status
Originally posted by Rick Wilson View PostNo, no new steps in order processing. Did you cancel the item, but leave the order?Mark Hood
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Re: Order status
Well this seems terrible since won't that mean the customer can not use the order history if we do this?
We really need to be able to change the status of an order without having to delete it.
This is not how 5.5 did this.
Also getting error messages when adding items to an order (using chrome haven't tried others)
Miva Merchant returned an invalid response.
Function: OrderItem_Add
Response:
If I then click off the order and back on the item has actually been added to the orderMark Hood
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Re: Order status
Still working on the screen shots but figured out how to recreate the problem.
If you place an order for an item without attribute/variants then canceling the order works as it should when all items on the order are canceled it is marked canceled.
If an order is placed by the customer on the site that has attributes/variants and you cancel the item from the order it does not cancel correctly. It actually greys out the item line but does not grey out the attributes.Last edited by Mark Hood; 11-15-14, 06:50 AM.Mark Hood
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Re: Order status
I'm also going through the template changes now...http://www.miva.com/version9-template-changes to see if it has any effect on my order status problems however...
Really surprised they are exampled the way they are because it probably confuse a lot of people.
For instance the change to Search page says it's currently
...
<div id="search">
<form method="post" action="http://www.miva.com/mm5/merchant.mvc?Screen=SRCH">
<input type="hidden" name="Store_Code" value="MIVA" />
<input type="text" name="Search" id="searchfield" value="" class="textfield" />
<mvt:item name="buttons" param="Search" />
</form>
</div>
...
and to change it to the below code which appears identical but is also miva.com specific
...
<div id="search">
<form method="post" action="http://www.miva.com/mm5/merchant.mvc?Screen=SRCH">
<input type="hidden" name="Store_Code" value="MIVA" />
<input type="text" name="Search" id="searchfield" value="" class="textfield" />
<mvt:item name="buttons" param="Search" />
</form>
</div>
...Mark Hood
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Re: Order status
I agree the template changes documentation is confusing if you don't know to change the references to miva.com and the session id's. Some may assume it is correct because it says "miva.com". Instead of snippets on the complicated pages it should be find on line xxx and replace with this code. Also a reference to the full clean new Miva 9 code would be beneficial for those who migrated from 5.5 PR8 Update 12 to Miva 9 and did not make any changes to the templates. That way you could just cut and paste in the completely new correct template code.
Or even better make it part of the History function, so you to revert to the new default original Miva 9 template (Kayako does this).
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Re: Order status
Originally posted by Viscott View PostI agree the template changes documentation is confusing if you don't know to change the references to miva.com and the session id's. Some may assume it is correct because it says "miva.com". Instead of snippets on the complicated pages it should be find on line xxx and replace with this code. Also a reference to the full clean new Miva 9 code would be beneficial for those who migrated from 5.5 PR8 Update 12 to Miva 9 and did not make any changes to the templates. That way you could just cut and paste in the completely new correct template code.
Or even better make it part of the History function, so you to revert to the new default original Miva 9 template (Kayako does this).Dan
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Re: Order status
Hi Mark
I have been unable to reproduce these issues in my test store. Can you open a service ticket and let me know the ticket number so we can take a closer look at what is happening for you?
Thanks
-EricEric Foresman
Software Tester
Miva Merchant
http://www.mivamerchant.com/
[email protected]
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Re: Order status
Originally posted by Eric Foresman View PostHi Mark
I have been unable to reproduce these issues in my test store. Can you open a service ticket and let me know the ticket number so we can take a closer look at what is happening for you?
Thanks
-EricMark Hood
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