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    #16
    Re: MM9 Seats/Close Session

    For what it's worth, we're discussing that internally.
    Thanks,

    Rick Wilson
    CEO
    Miva, Inc.
    [email protected]
    https://www.miva.com

    Comment


      #17
      Re: MM9 Seats/Close Session

      LOL, I did the potty dance too long and just barged in.
      Leslie Kirk
      Miva Certified Developer
      Miva Merchant Specialist since 1997
      Previously of Webs Your Way
      (aka Leslie Nord leslienord)

      Email me: [email protected]
      www.lesliekirk.com

      Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

      Comment


        #18
        Re: MM9 Seats/Close Session

        Originally posted by Gordon - Phosphor Media View Post
        I think that having an ability to message the person you're trying to boot is going to be essential.

        "I need to get into the admin right now to start my shift."
        "Hold on, I need 5 more minutes to make sure this template code actually works. Kick me out if I'm not done by then."
        Absolutely Gorden. I couldn't agree more.
        Last edited by Datagg; 11-18-14, 08:06 PM.
        Dan

        Girlfriends Lingerie - "Keeping It Sexy!"
        Sexy Lingerie - Twitter - Facebook- Pinterest - YouTube

        Comment


          #19
          Re: MM9 Seats/Close Session

          Originally posted by lesliekirk View Post
          LOL, I did the potty dance too long and just barged in.
          +1 literally AND metaphorically! :)
          Gordon Currie
          Phosphor Media - "Your Success is our Business"

          Improve Your Customer Service | Get MORE Customers | Edit Any Document Easily | Free Modules | Follow Us on Facebook
          phosphormedia.com

          Comment


            #20
            Re: MM9 Seats/Close Session

            OK, just adding some real world data.

            Live store, asked for support with StoreMan5. Their desktop version was out of sync with their admin connector module, so I thought I would go in and update it for them. Oops. They are running Merchant 9, only one admin login. But wait! The login manager shows that there are two logins active.

            I send them email saying they need to 1. update their module, then 2. log out to run StoreMan5. I get a reply 15 minutes later that says the error is the same. I attempt to log back in, but once again I see there are two active logins already (even though it says there is 1 concurrent login possible).

            An hour later I get an email:

            'There was some kind of glitch in Miva or something. I finally got it to work.

            I kept going in and clearing them out, plus logged out the current and I was getting the same error. When I just logged in it even showed you were still in. I'm sure you logged out.

            The instances seemed to be cleared out now and it's working.
            Very sorry for the hassle.'


            (emphasis mine - I was never able to login)

            Hopefully this provides a little useful data.
            Last edited by Gordon - Phosphor Media; 11-19-14, 07:53 PM.
            Gordon Currie
            Phosphor Media - "Your Success is our Business"

            Improve Your Customer Service | Get MORE Customers | Edit Any Document Easily | Free Modules | Follow Us on Facebook
            phosphormedia.com

            Comment


              #21
              Re: MM9 Seats/Close Session

              Grrrrrr... just got booted out of a client admin mid-module install/setup, extremely dangerous.

              Comment


                #22
                Re: MM9 Seats/Close Session

                Hey All,

                I agree with Dan (“Glendale Designs), you should NEVER be kicked out of a session, it will cause major issues. If anything, it should be you cannot create a new session, until those who are logged in, release their position.

                Why not make it so you never get booted or locked out. Simply treat the seats, the way a cell phone company handles data plan, it automatically bumps you up to the next tier level, and charges your account (it could be a credit card on file), basically an automatic charge for every extra seat. That puts the responsibility back on the store owner, and in the event your working one month, with web designers, graphic guys, programmers , whatever, and you can easily get the extra seats need. Most of us have either an account or credit card on file, which could easily be charge.. If the owner doesn’t have a payment method on file, too bad for them. they don’t get the seat.

                To be honest, we have already mapped out the number of seats we need and have added few more so we would never be blocked in anyway. I do have one question that I have never seen on the forum, For example let assume website A, have 4 paid additional licenses, and one month, a 5th person logs in at the same time and they purchase a another seat. So that month, they have 5 paid additional seats, the next month, is my question; Does the account revert back to 4 additional paid seats, or will miva servers continue to charge 5 additional paid seats each month there after?.

                I’m not complaining either way, Just trying to understand the rules, in order to play the game.

                Kevin
                www.automotiveworkwear.com

                Comment


                  #23
                  Re: MM9 Seats/Close Session

                  Originally posted by Krsullivan View Post
                  Why not make it so you never get booted or locked out. Simply treat the seats, the way a cell phone company handles data plan, it automatically bumps you up to the next tier level, and charges your account (it could be a credit card on file), basically an automatic charge for every extra seat. That puts the responsibility back on the store owner, and in the event your working one month, with web designers, graphic guys, programmers , whatever, and you can easily get the extra seats need. Most of us have either an account or credit card on file, which could easily be charge.. If the owner doesn’t have a payment method on file, too bad for them. they don’t get the seat.
                  This option scares me - I already have to deal with "whodonit" issues and I'm sure they would be a way to figure out who did but without some really clear cut acknowledgments that "you WILL be charged" before you click that button I'm afraid this option might cause as much fury as clicking the update button has.
                  Leslie Kirk
                  Miva Certified Developer
                  Miva Merchant Specialist since 1997
                  Previously of Webs Your Way
                  (aka Leslie Nord leslienord)

                  Email me: [email protected]
                  www.lesliekirk.com

                  Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

                  Comment


                    #24
                    Re: MM9 Seats/Close Session

                    Our initial goal was a system like you described where you just accept the fee and you're in, the logistics of our underlying billing system prevent that (for now).

                    We're also looking at protected accounts that can't be force logged out. The new Developer Accounts we're working on will have that feature.

                    The reason it's not this way by default is there are too many people who change their admin timeout to be longer than it should be and would inadvertently end up locked out until their timeout expired.
                    Thanks,

                    Rick Wilson
                    CEO
                    Miva, Inc.
                    [email protected]
                    https://www.miva.com

                    Comment


                      #25
                      Re: MM9 Seats/Close Session

                      Originally posted by Rick Wilson View Post
                      The reason it's not this way by default is there are too many people who change their admin timeout to be longer than it should be and would inadvertently end up locked out until their timeout expired.
                      Rick:

                      Specifically what is the admin timeout supposed to be, or in other words, how can someone tell if it is too long?
                      Gordon Currie
                      Phosphor Media - "Your Success is our Business"

                      Improve Your Customer Service | Get MORE Customers | Edit Any Document Easily | Free Modules | Follow Us on Facebook
                      phosphormedia.com

                      Comment


                        #26
                        Re: MM9 Seats/Close Session

                        According to PCI it has to be 15 mins or less.
                        Thanks,

                        Rick Wilson
                        CEO
                        Miva, Inc.
                        [email protected]
                        https://www.miva.com

                        Comment


                          #27
                          Re: MM9 Seats/Close Session

                          Originally posted by Rick Wilson View Post
                          The reason it's not this way by default is there are too many people who change their admin timeout to be longer than it should be and would inadvertently end up locked out until their timeout expired.
                          Can you clarify what you mean by this? What effect would the Time Out setting have IF that account was logged out.
                          Bruce Golub
                          Phosphor Media - "Your Success is our Business"

                          Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
                          phosphormedia.com

                          Comment


                            #28
                            Re: MM9 Seats/Close Session

                            If they log out you're right, but say their computer dies and they can't get back in to logout.
                            Thanks,

                            Rick Wilson
                            CEO
                            Miva, Inc.
                            [email protected]
                            https://www.miva.com

                            Comment


                              #29
                              Re: MM9 Seats/Close Session

                              And if someone "boots" them out, that's the same as if they logged out?
                              Bruce Golub
                              Phosphor Media - "Your Success is our Business"

                              Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
                              phosphormedia.com

                              Comment


                                #30
                                Re: MM9 Seats/Close Session

                                That's correct.
                                Thanks,

                                Rick Wilson
                                CEO
                                Miva, Inc.
                                [email protected]
                                https://www.miva.com

                                Comment

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