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    License Manager Problem after upgrade to 5.20

    I could not upgrade to Miva 9 after upgrading engine to 5.20 from 5.12. I get the error
    Miva Merchant has encountered a fatal error and is unable to continue. The following information may assist you in determining the cause of the error:

    Error Code: MER-UPG-UTL-00003
    Description: Unable to download list of available patches
    Other Information:
    So I ran the diag tool and this is what I see
    https://licensemgr.thelicensemanager.com/gateway/gateway.mv -> Unable to open URL 'https://licensemgr.thelicensemanager.com/gateway/gateway.mv': Error establishing SSL connection: no start line
    https://licensing.smallbusiness.miva.com/gateway/gateway.mv -> Unable to open URL 'https://licensing.smallbusiness.miva.com/gateway/gateway.mv': Error establishing SSL connection: no start line
    https://licensing2.smallbusiness.miva.com/gateway/gateway.mv -> Unable to open URL 'https://licensing2.smallbusiness.miva.com/gateway/gateway.mv': Error establishing SSL connection: no start line
    https://licensemgr.miva.com/gateway/gateway.mv -> Unable to open URL 'https://licensemgr.miva.com/gateway/gateway.mv': Error establishing SSL connection: no start line
    http://licensemgr.miva.com/gateway/gateway.mv
    http://licensemgr2.miva.com/gateway/gateway.mv

    If I downgrade back to 5.12 everything works.

    Any Clues? I suspect something with SSL

    Thanks
    Sam

    #2
    Re: License Manager Problem after upgrade to 5.20

    Sam,

    What verison of OpenSSL are you running? Can you also confirm the cert directory you have mapped for empresa matches the version of OpenSSL and contains files. I believe the error is caused when the certs for empresa is mapped to a directory that is empty.

    mivavm.conf:
    cadir=/path/to/mivavm-v5.20/certs/openssl-0.9
    or
    cadir=/path/to/mivavm-v5.20/certs/openssl-1.0

    httpd.conf:
    SetEnv MvCONFIG_DIR_CA /path/to/mivavm-v5.20/certs/openssl-0.9
    or
    SetEnv MvCONFIG_DIR_CA /path/to/mivavm-v5.20/certs/openssl-1.0

    I believe both openssl-0.9 and openssl-1.0 contain about 224 files.

    If you continue to have issues, please open a ticket with support ([email protected]) and reference this forum post.

    Thank you,

    Wayne
    Wayne Smith

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      #3
      Re: License Manager Problem after upgrade to 5.20

      Wayne,

      Here is something strange and something you should note for the community. I dont know the reason for this.

      For the 5.20 engine distribution The Openssl-0.9 directory in certs contains 224 files.
      For the 5.12 engine distribution The Openssl-0.9 directory in certs contains 230 files.

      On a whim I copied the OLD Openssl-0.9 directory (with 230 files) to the new location in the 5.20 certs directory.

      The license manager now works and is happy.

      I dont know which files are different and why they are important. Now I will try upgrading to Miva 9

      Thanks
      Sam

      Comment


        #4
        Re: License Manager Problem after upgrade to 5.20

        Upgraded to Miva 9 Successfully.
        Sam

        Comment

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