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Can not change my /error_docs/not_found.html

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    Can not change my /error_docs/not_found.html

    I keep getting a message like below:

    Error: Unable to edit file /error_docs/not_found.html: Failed to copy files storage to destination path. stderr: filemng: Cannot open destination file '/var/www/vhosts/<edited>/error_docs//not_found.html.XjdKAI'
    System error 13: Permission denied

    stdout: filemng: Cannot open destination file '/var/www/vhosts/<edited>/error_docs//not_found.html.XjdKAI'
    System error 13: Permission denied


    I can open and edit ythe file, but when one saves the changes, or even if
    there are no changes it will no save but instead throws the error.


    Paul
    Last edited by ILoveHostasaurus; 01-12-15, 01:32 PM.

    #2
    Re: Can not change my /error_docs/not_found.html

    It may require a traditional FTP client to download/modify/upload that file due to it being outside of httpdocs, but please open a support ticket and our support staff can determine if that's the case or not, or get it fixed so you can use the file manager.
    David Hubbard
    CIO
    Miva
    [email protected]
    http://www.miva.com

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      #3
      Re: Can not change my /error_docs/not_found.html

      Thank you for responding.

      I have a ticket, it is 12 days old, no news or response to my inquires.

      View Ticket: #HIL-572-68596

      Paul
      Last edited by meum71; 01-12-15, 01:39 PM.

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        #4
        Re: Can not change my /error_docs/not_found.html

        I will ask someone to check into it.
        David Hubbard
        CIO
        Miva
        [email protected]
        http://www.miva.com

        Comment


          #5
          Re: Can not change my /error_docs/not_found.html

          Thank you, issue is now resolved with some some permissions changes.

          Paul

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