Can't cancel order

[Patd265]

I can no longer cancel an order since the 9.0002 upgrade.
The workaround (click shipping, don't change anything and save) no longer works either.
I had previously voided the payment already in Paypal. The order stays pending in my store.

Thanks

[Mark Hood]

Re: Can't cancel order

I can no longer cancel an order since the 9.0002 upgrade.
The workaround (click shipping, don't change anything and save) no longer works either.
I had previously voided the payment already in Paypal. The order stays pending in my store.

Thanks

Just to clarify the work around is that you have to bring up the shipping first before canceling the order. If you already clicked cancel then you will not be able to fix ones that were done at least from my experience.

[Patd265]

Re: Can't cancel order

Yeah, I did the cancel before clicking on shipping.
Guess I figured this would have been fixed with the latest update.
It's also Monday :-)

[Rick Wilson]

Re: Can't cancel order

The root cause of this is broken Viking Coders shipping modules we aren't able to fix it on our end.

[VikingSupport]

Re: Can't cancel order

Hello Pat, We will reach out to you as it sounds like we need to get you on an updated version of our product.

Thanks