A customer puts a product in the shopping cart, goes through the OINF screen and gets to the OSEL screen. On that screen, there are no shipping methods displayed, and instead it says "Estimated Shipping ($0.00)." She selects a credit card option and clicks continue. Nothing happens.
I follow the same procedure here and everything works properly. I need some help in troubleshooting the issue. My guess is that something on her computer is preventing her from putting a cookie on her machine or else that her network is preventing her from dealing with e-commerce sites. Any guesses about what the problem is and what I can do to help her fix it?
Marty Kobren
Unique Specialties, Inc.
I follow the same procedure here and everything works properly. I need some help in troubleshooting the issue. My guess is that something on her computer is preventing her from putting a cookie on her machine or else that her network is preventing her from dealing with e-commerce sites. Any guesses about what the problem is and what I can do to help her fix it?
Marty Kobren
Unique Specialties, Inc.
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