Re: Administrator versus Regular Users
Rick, it doesn't seem odd at all to me that I would think Miva uncaring. Miva was once attractive to Mom & Pop stores like mine, but apparently now I'm collateral damage in your drive to increase profitability from larger enterprises. We started with Hostasaurus many years ago, an excellent customer-service oriented company that came highly recommended. In 2010 were paying $115 a month for our site. 5 years later under the reigns of Miva we're paying $295 a month server just to allow us the bandwidth we need. That's a 300% increase to us in 5 years, and now you want another 17% increase just so we can do what we did last month. That doesn't seem very caring or that you have an understanding of your customers.
On top of that, you showed me that you didn't care when you attempted to charge my company of 2 people the Miva 9 pricing for 6 seats without sending any kind of trial bill, and without giving us the tools to control the number of seats we were being charged for - we weren't even on Miva 9 yet! You also showed me that you didn't care when you sent a single email about PCI compliance giving us a February 27 billing date and then charging us $200 February 20th, a week in advance of the warning. You can unapologetically say that the billing issues don't show anything, but to me they indicate a culture that is oblivious to their customer's needs or concerns; I spent a large amount of time and stress getting those bills corrected.
And now you show me that you don't care when you ask for an additional $50 a month just to be able to process ours orders while maintaining and enhancing our site. The pricing is miserly. Look at it this way: we sell on Amazon, and I can log in and load my catalog while my clerk uses the same login to process orders. I can do the same on eBay, including using a desktop application to maintain items and sales. Discogs.com is the same. Yet my very own site that I pay the most for allows only a single user to use the back office interface at any one time, regardless of how trivial their access needs might be. Mostly it's the gall of changing the rules mid-game and making my life more difficult, and it seems calculated and uncaring.
Rick, it doesn't seem odd at all to me that I would think Miva uncaring. Miva was once attractive to Mom & Pop stores like mine, but apparently now I'm collateral damage in your drive to increase profitability from larger enterprises. We started with Hostasaurus many years ago, an excellent customer-service oriented company that came highly recommended. In 2010 were paying $115 a month for our site. 5 years later under the reigns of Miva we're paying $295 a month server just to allow us the bandwidth we need. That's a 300% increase to us in 5 years, and now you want another 17% increase just so we can do what we did last month. That doesn't seem very caring or that you have an understanding of your customers.
On top of that, you showed me that you didn't care when you attempted to charge my company of 2 people the Miva 9 pricing for 6 seats without sending any kind of trial bill, and without giving us the tools to control the number of seats we were being charged for - we weren't even on Miva 9 yet! You also showed me that you didn't care when you sent a single email about PCI compliance giving us a February 27 billing date and then charging us $200 February 20th, a week in advance of the warning. You can unapologetically say that the billing issues don't show anything, but to me they indicate a culture that is oblivious to their customer's needs or concerns; I spent a large amount of time and stress getting those bills corrected.
And now you show me that you don't care when you ask for an additional $50 a month just to be able to process ours orders while maintaining and enhancing our site. The pricing is miserly. Look at it this way: we sell on Amazon, and I can log in and load my catalog while my clerk uses the same login to process orders. I can do the same on eBay, including using a desktop application to maintain items and sales. Discogs.com is the same. Yet my very own site that I pay the most for allows only a single user to use the back office interface at any one time, regardless of how trivial their access needs might be. Mostly it's the gall of changing the rules mid-game and making my life more difficult, and it seems calculated and uncaring.
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