site down notification

[Mark Hood]

Sunday morning I just happened to go to our site only realize our site was down :( no idea how long.

Miva Merchant has encountered a fatal error and is unable to continue. The following information may assist you in determining the cause of the error: 


Error Code:
MER-DBE-BSK-00010


Description:
mysql_stmt_prepare: Table './vtgear_mm5dev/s06_Baskets' is marked as crashed and should be repaired


Other Information:

This was fixed with a quick email to Miva to work magic powers. Supposedly this was from not packing data or deleting baskets. I pack the data once a month and baskets are deleted every 90 minutes. So what's the verdict on how often packing data is necessary and why is it not automatic?

Since this was an obvious error message taking place when someone visits the site how do I turn on some sort of email notification? Better yet have a way for Miva to get the email since they seem to be required to fix it anyway?

[Bruce - PhosphorMedia]

Re: site down notification

Without some sort of constant pinging, and it would have to be intelligent enough to discern a Fatal Error verses the a 'good' page, if the Merchant system is in a fatal error condition, I don't think it can do anything :)

[Mark Hood]

Re: site down notification

Without some sort of constant pinging, and it would have to be intelligent enough to discern a Fatal Error verses the a 'good' page, if the Merchant system is in a fatal error condition, I don't think it can do anything :)

So while I understand this wouldn't prevent someone seeing the error message - the fatal error message was triggered. In my simple mind I was thinking once it's triggered it could also trigger some sort of notification even if caused by customers trying to access the site?

[Bruce - PhosphorMedia]

Re: site down notification

I suppose the error handler that creates the message could possibly do something like send an email...I don't think that part of the code is in the LSK, so not sure.