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    Basket too big?

    Store owner got a call from a customer who had 233 items in his basket. The basket seemed very slow and the checkout button on the BASK page would not appear. The customer removed 10 items from his basket and was able to see the checkout button. When the customer tried to place the order, he would get an Application Timed Out error. The store owner was able to take over the customer's session and complete the order. It leads to the question - is there a limit that the checkout can handle?

    Leslie
    Leslie Kirk
    Miva Certified Developer
    Miva Merchant Specialist since 1997
    Previously of Webs Your Way
    (aka Leslie Nord leslienord)

    Email me: [email protected]
    www.lesliekirk.com

    Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

    #2
    Re: Basket too big?

    Not really but we did recently find a bug related to this that'll be fixed in 9.0003.
    Thanks,

    Rick Wilson
    CEO
    Miva, Inc.
    [email protected]
    https://www.miva.com

    Comment


      #3
      Re: Basket too big?

      Is there any bug that could cause the product price to not appear and the total stop appearing in the basket after only 4 products?
      Leslie Kirk
      Miva Certified Developer
      Miva Merchant Specialist since 1997
      Previously of Webs Your Way
      (aka Leslie Nord leslienord)

      Email me: [email protected]
      www.lesliekirk.com

      Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

      Comment


        #4
        Re: Basket too big?

        No, I asked Dev and they think something is hosed in your Template.
        Thanks,

        Rick Wilson
        CEO
        Miva, Inc.
        [email protected]
        https://www.miva.com

        Comment


          #5
          Re: Basket too big?

          I ran into this same issue twice recently. Both times the cause was toolkit prompt function. It causes timeout issues with very large carts.

          This functionality has been built into Miva for a while now, so you should be able to use remove the toolkit call and replace it with the entity for the attribute prompt.

          look for this code on the basket page (and other checkout pages)

          Code:
          <mvt:item name="toolkit" param="prompt" />
          Brennan Heyde
          VP Product
          Miva, Inc.
          [email protected]
          https://www.miva.com

          Comment


            #6
            Re: Basket too big?

            Originally posted by Rick Wilson View Post
            No, I asked Dev and they think something is hosed in your Template.
            It does seem to be something along that line. It turns out that the image that is listed as the Image Type:Main is actually missing from the server. Since there is an image path listed I guess the Image Machine breaks down at that point as this only happens with products that are missing the referenced file from the server

            Code:
            <mvt:if expr="l.settings:item:imagetypes:main"><a href="&mvt:global:sessionurl;Screen=PROD&amp;Store_Code=&mvta:global:Store_Code;&amp;Product_Code=&mvta:item:code;"><img src="&mvte:item:imagetypes:main;" alt="&mvt:item:name;" title="&mvt:item:name;" /></a>
                                                <mvt:else>&nbsp;</mvt:if>
            Leslie Kirk
            Miva Certified Developer
            Miva Merchant Specialist since 1997
            Previously of Webs Your Way
            (aka Leslie Nord leslienord)

            Email me: [email protected]
            www.lesliekirk.com

            Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

            Comment


              #7
              Re: Basket too big?

              Originally posted by Rick Wilson View Post
              Not really but we did recently find a bug related to this that'll be fixed in 9.0003.
              Looks like I need to revisit this issue. Store owner is reporting that customers are get a time out error around the 195-200 items in their basket. The store owner does regularly clean and pack data. The store is Miva Merchant 9.0003 MivaScript Engine v5.20. Should I open a support ticket with the host?
              Leslie Kirk
              Miva Certified Developer
              Miva Merchant Specialist since 1997
              Previously of Webs Your Way
              (aka Leslie Nord leslienord)

              Email me: [email protected]
              www.lesliekirk.com

              Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

              Comment


                #8
                Re: Basket too big?

                Leslie,

                I would like Miva Support to look into this so please open a ticket with us. Please make sure to include a link to this forum post and if possible the list of items to replicate the basket time out issue.
                Wayne Smith

                Comment

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