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eMediaSales Softgoods and Digital Downloads Stopped Working

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    eMediaSales Softgoods and Digital Downloads Stopped Working

    Out of the blue our eMediaSales Softgoods and Digital Downloads Stopped Working. We have an older version5.024 which is not on the subscription plan. This is pretty serious as most of our orders are downloads. I put in a support ticket at eMediaSales but I am also posting here as it's been confusing in the past with them for support. Maybe they are more organized now I hope. Why they would disconnect a module without notice is of interest and concern. I got a call from one of their tech people months ago that the module was pre-subscription based so no worries but if I did upgrade the subscription would be needed.
    http://www.invinciblemusic.com

    #2
    Re: eMediaSales Softgoods and Digital Downloads Stopped Working

    Where specifically is it failing?
    David Hubbard
    CIO
    Miva
    [email protected]
    http://www.miva.com

    Comment


      #3
      Re: eMediaSales Softgoods and Digital Downloads Stopped Working

      When I go to edit a product the EMediaSales Softgoods module is not showing as an option. It used to be there of course.
      http://www.invinciblemusic.com

      Comment


        #4
        Re: eMediaSales Softgoods and Digital Downloads Stopped Working

        Liv, since emediasales is under new ownership they improved a lot. BTW They would never disable a module without warning and mainly not a module which isn't under subscription. emediasales is on PT so if it is urgent I can take a free look if there is anything obvious.
        Andreas Toman
        PCINET, LLC

        Miva Merchant Design, Development, Integration & Support
        We built over 200 Miva Merchant stores!
        Miva shopping cart design & integration service and see our Portfolio!


        e-mail: [email protected]
        web: www.pcinet.com
        LinkedIn: Andreas Toman
        phone: (786) 250-2056 (Miami, FL)

        Comment


          #5
          Re: eMediaSales Softgoods and Digital Downloads Stopped Working

          Andreas how can I not take advantage of your free offer to look? How can I proceed?
          http://www.invinciblemusic.com

          Comment


            #6
            Re: eMediaSales Softgoods and Digital Downloads Stopped Working

            Send me admin credentials to my email address :)
            Andreas Toman
            PCINET, LLC

            Miva Merchant Design, Development, Integration & Support
            We built over 200 Miva Merchant stores!
            Miva shopping cart design & integration service and see our Portfolio!


            e-mail: [email protected]
            web: www.pcinet.com
            LinkedIn: Andreas Toman
            phone: (786) 250-2056 (Miami, FL)

            Comment


              #7
              Re: eMediaSales Softgoods and Digital Downloads Stopped Working

              Does it still show up under Order Fullfillment/System Extensions/Utilities (can't remember which)?
              David Hubbard
              CIO
              Miva
              [email protected]
              http://www.miva.com

              Comment


                #8
                Re: eMediaSales Softgoods and Digital Downloads Stopped Working

                System Extension is where the license is. Then it should be on the product edit page at the top but it's missing.
                http://www.invinciblemusic.com

                Comment


                  #9
                  Re: eMediaSales Softgoods and Digital Downloads Stopped Working

                  The license key isn't valid anymore. Not sure how this could happen. Emediasales will have to take care of this. They should be in any minute.

                  BTW upgrading to the latest version isn't a bad idea, you get support and all future module updates.
                  Andreas Toman
                  PCINET, LLC

                  Miva Merchant Design, Development, Integration & Support
                  We built over 200 Miva Merchant stores!
                  Miva shopping cart design & integration service and see our Portfolio!


                  e-mail: [email protected]
                  web: www.pcinet.com
                  LinkedIn: Andreas Toman
                  phone: (786) 250-2056 (Miami, FL)

                  Comment


                    #10
                    Re: eMediaSales Softgoods and Digital Downloads Stopped Working

                    I thought so……. I have a support ticket in with them at the EmediaSales Site. I will update this thread as soon as its resolved. Thanks for your help Andreas.
                    http://www.invinciblemusic.com

                    Comment


                      #11
                      Re: eMediaSales Softgoods and Digital Downloads Stopped Working

                      No problem.
                      Andreas Toman
                      PCINET, LLC

                      Miva Merchant Design, Development, Integration & Support
                      We built over 200 Miva Merchant stores!
                      Miva shopping cart design & integration service and see our Portfolio!


                      e-mail: [email protected]
                      web: www.pcinet.com
                      LinkedIn: Andreas Toman
                      phone: (786) 250-2056 (Miami, FL)

                      Comment


                        #12
                        Re: eMediaSales Softgoods and Digital Downloads Stopped Working

                        After speaking with EmediaSales it seems that the licencing was with MIVA where I purchased the module from. So the issue is probably with MIVA somehow so I will give them a call.
                        http://www.invinciblemusic.com

                        Comment


                          #13
                          Re: eMediaSales Softgoods and Digital Downloads Stopped Working

                          :D so Miva disabled your module?
                          Andreas Toman
                          PCINET, LLC

                          Miva Merchant Design, Development, Integration & Support
                          We built over 200 Miva Merchant stores!
                          Miva shopping cart design & integration service and see our Portfolio!


                          e-mail: [email protected]
                          web: www.pcinet.com
                          LinkedIn: Andreas Toman
                          phone: (786) 250-2056 (Miami, FL)

                          Comment


                            #14
                            Re: eMediaSales Softgoods and Digital Downloads Stopped Working

                            If the module version is very old, it's possible something with our recent (month or so) license server move affected it. The move was part of rolling out the new Miva apps store (http://apps.miva.com/). If that's what occurred, it sounds like the module was written to cease working if it cannot check in for a certain period of time. We hadn't encountered issues yet though so I can't say if that's what happened; our support folks should be able to dig in.
                            David Hubbard
                            CIO
                            Miva
                            [email protected]
                            http://www.miva.com

                            Comment


                              #15
                              Re: eMediaSales Softgoods and Digital Downloads Stopped Working

                              Hello,

                              We were able to resolve this issue offline. If anyone has any issue relating to their Softgoods module, or any other module for that matter. please reach out to us @ 800 578 5003 or email me at [email protected]

                              Thanks!
                              Amir Torabi
                              VikingCoders/Emediasales
                              800.578.5003
                              [email protected]

                              Comment

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