Announcement

Collapse
No announcement yet.

Email notifications

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Email notifications

    Has anyone seen a drop off recently (since last Saturday 4-4-15) in email notifications on new orders
    I have not been receiving them on a timely basis, checked my email provider and spam box, nothing there...

    #2
    Re: Email notifications

    That can occur for a huge number of reasons. If the site is hosted with us, please contact our support with the exact time of an order and what destination address the notification should have gone to and we can easily track where it went and if there was a block or delay, and why.
    David Hubbard
    CIO
    Miva
    [email protected]
    http://www.miva.com

    Comment


      #3
      Re: Email notifications

      Think I need to open a ticket too - store owner has mentioned missing emails too.
      Leslie Kirk
      Miva Certified Developer
      Miva Merchant Specialist since 1997
      Previously of Webs Your Way
      (aka Leslie Nord leslienord)

      Email me: [email protected]
      www.lesliekirk.com

      Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

      Comment


        #4
        Re: Email notifications

        Can this also be caused by getting on 'black lists' ?
        Bruce Golub
        Phosphor Media - "Your Success is our Business"

        Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
        phosphormedia.com

        Comment


          #5
          Re: Email notifications

          Blacklisting can never affect order notifications if you're sending to 'localhost' and the destination account is on the same server. It can affect notifications if the account being sent to is remote.
          David Hubbard
          CIO
          Miva
          [email protected]
          http://www.miva.com

          Comment

          Working...
          X