I just started using the PayPal Payflow Gateway and had a customer call because she was receiving an error at checkout about a Duplicate Order ID. Is there a setting any where like in the Authorize.net module to Discard Failed Order IDs?
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Re: PayPal PayFlow discard failed order ID's
Okay.....Thanks Rick! I can leave it set at "0"?Highly caffeinated
http://www.coffeehouseexpress.com
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Re: PayPal PayFlow discard failed order ID's
No, it was previously set at 30, I just changed it to 0 as you said. I was just asking if I should leave it at 0 forever now or if that will cause any other issue? ThanksHighly caffeinated
http://www.coffeehouseexpress.com
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Re: PayPal PayFlow discard failed order ID's
Okay I checked PayPal today and I see that I am still losing several orders due to duplicate transactions. I tested it myself and here is what happens...
First I attempt to place an order with an error in the address (in order to test the duplicate) , AVS catches it and displays an error "Unable to authorize payment: Declined by Fraud Service" this error does not give the customer any idea what was wrong, in my case a simple typo, but the customer will have no idea what was wrong and abandon.
Next, I fix the error and try and checkout again (about 3 minutes have passed) and I get this error: "Unable to authorize payment: Duplicate trans: 10536-The transaction was refused as a result of a duplicate invoice ID supplied. Attempt with a new invoice ID" The customer has no way to fix this problem and abandons.Highly caffeinated
http://www.coffeehouseexpress.com
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Re: PayPal PayFlow discard failed order ID's
Sorry Rick...yea I should have just created a ticket. Thanks Jim, that was the answer!Highly caffeinated
http://www.coffeehouseexpress.com
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