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    Restock Shelves Module - customer retention email

    I am trying to get the restock shelves module customer retention email working. I created the RESTOCK_E template for the email, as described in the instructions, but despite going in and abandoning numerous carts myself, I did not receive any emails formated as below. I do received occasional emails from the module when it empties the carts, but not the email offering a discount. Any idea what I might be missing?

    Here is the email template I created, perhaps it has a glitch?

    Code:
    <mvt:if expr="g.Screen CIN 'RESTOCK_E'">
    <mvt:exit>
    </mvt:if>
    %subject|Come back and see us%
    %to|[email protected]%
    Dear &mvt:global:basket:bill_fname; &mvt:global:basket:bill_lname;,%lf%%lf%
    
    
    We noticed that you were browsing in our store and even put a 
    product in your basket.   If you had problems checking out, we are 
    humbly sorry.  To make up for your inconvenience, please accept 
    this coupon for a 5% discount off the products in your order.  
    The code is OFFER1.  It can be redeemed on the screen which shows 
    your basket contents.%lf%%lf%
    
    
    If you are not ready to order now, now problem.  You may still 
    want to sign up to our email list at http://dev.geographicus.com/P/MAILLIST.
    We send new product emails each Monday at 10:30 AM EST.
    %lf%%lf%
    
    
    <mvt:foreach iterator="item" array="global:basketitems">
    &mvt:item:name; &mvt:item:quantity; &mvt:item:formatted_price; &mvt:item:formatted_subtotal; %lf%
    </mvt:foreach>
    
    
    %lf%%lf%
    Kevin Brown%lf%
    Owner%lf%
    http://www.geographicus.com %lf%
    
    
    EXAMPLE OF HTML EMAIL:
    
    
    <mvt:if expr="g.Screen CIN 'RESTOCK_E'">
    <mvt:exit>
    </mvt:if>
    %subject|Come back and see us%
    %to|bill_email%
    <html>
    <head>
    <base href="&mvt:global:basehref;">
    </head>
    <body>
    <table border="0" cellpadding="3" width="70%">
    <tr><td align="left">
    &mvt:global:basket:bill_fname;&nbsp;&mvt:global:basket:bill_lname;,%lf%
    <br><br>
    We noticed that you were browsing in our store and even put a 
    product in your basket. If you had problems checking out, we are 
    humbly sorry.  To make up for your inconvenience, please accept 
    this coupon for a 5% discount off the products in your order.  
    The code is OFFER1.  It can be redeemed on the screen which shows 
    your basket contents.
    
    
    If you are not ready to order now, now problem.  You may still 
    want to sign up to our email list at <a href="http://dev.geographicus.com/P/MAILLIST">http://dev.geographicus.com/P/MAILLIST</a>.  
    We send new product emails each Monday at 10:30 AM EST.%lf%
    </td></tr>
    </table>
    %lf%
    
    
    <table border="0" cellpadding="3">
    <tr>
    <td height="48" colspan="2"><img src="graphics/en-US/admin/spacer.gif" height="8" width="4" /></td>
    </tr>
    <tr>
    <td height="20"><img src="graphics/en-US/admin/spacer.gif" height="8" width="4" /></td>
    <td height="20"><table width="98%" border="0" cellpadding="0" cellspacing="0">
    <tr>
    <td align="left"><font color="#003399" size="4" face="Times New Roman, Times, serif">Product</font></td>
    <td align="right"><font color="#003399" size="4" face="Times New Roman, Times, serif">Quantity&nbsp;&nbsp;&nbsp;</font></td>
    <td align="right"><font color="#003399" size="4" face="Times New Roman, Times, serif">Price/Ea&nbsp;&nbsp;&nbsp;</font></td>
    <td align="right"><font color="#003399" size="4" face="Times New Roman, Times, serif">Total</font></td>
    </tr>
    <tr>
    <td colspan="4" bgcolor="#003399"><img src="graphics/en-US/admin/spacer.gif" height="4" width="4" /></td>
    </tr>
    <tr>
    <td colspan="4" bgcolor="#A5AFD4"><img src="graphics/en-US/admin/spacer.gif" height="2" width="4" /></td>
    </tr>
    <tr>
    <td colspan="4"><img src="graphics/en-US/admin/spacer.gif" height="6" width="4" /></td>
    </tr>
    <mvt:foreach iterator="item" array="global:basketitems">
    <tr>
    <td align="left" nowrap><font size="2" face="Arial, Helvetica, sans-serif"><b>
    <a href="http://www.YOURDOMAIN.com/mm5/merchant.mvc?Screen=PROD&Product_Code=&mvta:item:code;&Store_Code=&mvta:global:store:code;">
    &mvt:item:name;</a></b></td>
    <td align="center"><font size="2" face="Arial, Helvetica, sans-serif">&mvt:item:quantity;&nbsp;&nbsp;&nbsp;</font></td>
    <td align="right"><font size="2" face="Arial, Helvetica, sans-serif">&mvt:item:formatted_price;&nbsp;&nbsp;&nbsp;</font></td>
    <td align="right"><font size="2" face="Arial, Helvetica, sans-serif">&mvt:item:formatted_subtotal;</font></td>
    </tr>
    </mvt:foreach>
    </table>
    
    
    %lf%
    <br>
    <table border="0" cellpadding="2" cellspacing="0" width="50%">
    <tr>
    <td align="left">
    Kevin J Brown
    <br>
    Owner
    <br>
    <a href="http://www.geographicus.com">&mvt:global:store:name;</a>
    </td>
    </tr>
    </table>%lf%
    </body>
    </html>
    __________________________
    GEOGRAPHIUCS ANTIQUE MAPS
    923 Putnam Ave
    Brooklyn,NY 11221
    TEL: 646-320-8650
    www.GEOGRAPHICUS.com

    #2
    Re: Restock Shelves Module - customer retention email

    use a different browser to put the items in the basket and go to checkout. then close that browser and use another browser the rest of the day. When the baskets expire using that new browser it should clear it out and you should get the emails
    Bill Weiland - Emporium Plus http://www.emporiumplus.com/store.mvc
    Online Documentation http://www.emporiumplus.com/tk3/v3/doc.htm
    Question http://www.emporiumplus.com/mivamodu...vc?Screen=SPTS
    Facebook http://www.facebook.com/EmporiumPlus
    Twitter http://twitter.com/emporiumplus

    Comment


      #3
      Re: Restock Shelves Module - customer retention email

      Ok. I'll try that.

      By the way, what does the %lf%%lf% code do?
      __________________________
      GEOGRAPHIUCS ANTIQUE MAPS
      923 Putnam Ave
      Brooklyn,NY 11221
      TEL: 646-320-8650
      www.GEOGRAPHICUS.com

      Comment


        #4
        Re: Restock Shelves Module - customer retention email

        Dear Bill,

        I am continuing to have a lot of trouble with this Restock Shelves module. Despite following the above instructions, I still cannot get it to send the customer retention email.

        Also, when I get regular reporting emails from the module about abandoned carts, they are all mysteriously sent from the account of Chris Rodriguez, my Miva Merchant developer contact. Chris is working on my website, but I don't understand why this module sends emails from him rather than myself.

        Kevin
        __________________________
        GEOGRAPHIUCS ANTIQUE MAPS
        923 Putnam Ave
        Brooklyn,NY 11221
        TEL: 646-320-8650
        www.GEOGRAPHICUS.com

        Comment


          #5
          Re: Restock Shelves Module - customer retention email

          You are probably blocking spam and it is being seen as spam. Use a browser you don't usually use. Don't test with your regular testing account, ie check out of merchant as guest. Create a hotmail account if you do not have one. Use that email account and fill your basket with some stuff then go to checkout. Abandon the basket AFTER you have continued to the shipping and payment selection screen. Close that browser and do not open it again until tomorrow, assuming your basket timeout setting is less than 24 hours. A few hours from now, visit your store using a completely different browser. Poke around your store, making sure to hit the trigger screen several times. After you get the regular reporting email, then check your hotmail account to see if you got an email.

          When you get the regular reporting emails, is it listing the customers who it is sending the sale saver emails to?

          Look at the module's admin screen and see what email address is used for the optional report email. That probably has Chris' email address.
          Bill Weiland - Emporium Plus http://www.emporiumplus.com/store.mvc
          Online Documentation http://www.emporiumplus.com/tk3/v3/doc.htm
          Question http://www.emporiumplus.com/mivamodu...vc?Screen=SPTS
          Facebook http://www.facebook.com/EmporiumPlus
          Twitter http://twitter.com/emporiumplus

          Comment


            #6
            Re: Restock Shelves Module - customer retention email

            I am not certain what the "trigger screen" is. Can you expound?

            The only place I can find in the module admins to assign an email address is in the utility menu where you can enter an "optionally send email to" email address. This is set to my address. Is there somewhere else I can assign an email?

            here is a typical email from restock shelves:

            Code:
            Date/Time.............: 05/23/2015 22:49:58 EDT
            
            
            
            
            
            
            Abandoned.............: 7
            Abandoned with content: 1
            
            
            
            
            
            
            Value abandoned.......: 5795
            
            
            
            
            
            
            
            Sale Saver (abandoned baskets with both customer info and content)
            ------------------------------------------------------------------
            
            
            
            
            
            
            
            Ship To:
            Kevin Brown
            923 Putnam
            HK
            TZ
            
            [email protected]
            +16463333
            Bill To:
            Kevin Brown
            923 Putnam
            HK
            TZ
            
            [email protected]
            +16463333
            
            1898 Harry Fenn Original Manuscript View of the Forbidden City, Beijing (Peking) for Harper's Weekly
            Screen: OPAY
            ---------------------------------------------------------------
            
            __________________________
            GEOGRAPHIUCS ANTIQUE MAPS
            923 Putnam Ave
            Brooklyn,NY 11221
            TEL: 646-320-8650
            www.GEOGRAPHICUS.com

            Comment


              #7
              Re: Restock Shelves Module - customer retention email

              Also, I am not certain where you check the shopping cart expiration time out but there are two timeouts I did see.

              Shopping interface cookie expiration: 525600 minutes
              shopping interface secure cookie expiration: 0 minutes
              __________________________
              GEOGRAPHIUCS ANTIQUE MAPS
              923 Putnam Ave
              Brooklyn,NY 11221
              TEL: 646-320-8650
              www.GEOGRAPHICUS.com

              Comment


                #8
                Re: Restock Shelves Module - customer retention email

                Store settings > Basket Timeout (Minutes):

                Typically stores set that to 120

                As for your email address, you need to test with a hotmail address as I suggested. You could be having an issue sending to the one you used.

                Also in store settings is "Email Address:"
                Bill Weiland - Emporium Plus http://www.emporiumplus.com/store.mvc
                Online Documentation http://www.emporiumplus.com/tk3/v3/doc.htm
                Question http://www.emporiumplus.com/mivamodu...vc?Screen=SPTS
                Facebook http://www.facebook.com/EmporiumPlus
                Twitter http://twitter.com/emporiumplus

                Comment


                  #9
                  Re: Restock Shelves Module - customer retention email

                  You altered your checkout. The continue button on the customer info screen is not going to the shipping payment selection page. You have it all on one page. So the customer info is not saved if they do not complete the purchase. On a normal checkout the custom info is saved going to the ship/pay screen. If they abandon, it is saved and can be used to save the sale. Since it is not saved if they abandoned there is no address to send to. You won't be able to use the feature in your current store flow. That said, it is retrievable for the report email to you.
                  Last edited by wcw; 05-24-15, 01:32 PM.
                  Bill Weiland - Emporium Plus http://www.emporiumplus.com/store.mvc
                  Online Documentation http://www.emporiumplus.com/tk3/v3/doc.htm
                  Question http://www.emporiumplus.com/mivamodu...vc?Screen=SPTS
                  Facebook http://www.facebook.com/EmporiumPlus
                  Twitter http://twitter.com/emporiumplus

                  Comment


                    #10
                    Re: Restock Shelves Module - customer retention email

                    I don't think that is it. I appreciate that you went to my site, www.geographicus.com, but this is actually on our development site, dev.geographicus.com and checkout is set to the multistage miva default. I did not modify it at all.

                    Be that as it may, I followed the guidelines above to the letter. No luck. My new outlook email is empty. No spam either. Any troubleshooting ideas are appreciated.

                    Kevin
                    __________________________
                    GEOGRAPHIUCS ANTIQUE MAPS
                    923 Putnam Ave
                    Brooklyn,NY 11221
                    TEL: 646-320-8650
                    www.GEOGRAPHICUS.com

                    Comment


                      #11
                      Re: Restock Shelves Module - customer retention email

                      Per below, you are right, Chris must have set himself to receive emails. I switched it back to [email protected].

                      As for basket it is set at 60mins time out.

                      Kevin



                      Originally posted by wcw View Post
                      Store settings > Basket Timeout (Minutes):

                      Typically stores set that to 120

                      As for your email address, you need to test with a hotmail address as I suggested. You could be having an issue sending to the one you used.

                      Also in store settings is "Email Address:"
                      __________________________
                      GEOGRAPHIUCS ANTIQUE MAPS
                      923 Putnam Ave
                      Brooklyn,NY 11221
                      TEL: 646-320-8650
                      www.GEOGRAPHICUS.com

                      Comment


                        #12
                        Re: Restock Shelves Module - customer retention email

                        Anyway, I still can't seem to get the customer retention emails from dev.geographicus.com. in my outlook folder or regular folder regardless of browser. I'm flummoxed. Please help if you can. Should I just uninstall the module and reinstall it?
                        Kevin
                        __________________________
                        GEOGRAPHIUCS ANTIQUE MAPS
                        923 Putnam Ave
                        Brooklyn,NY 11221
                        TEL: 646-320-8650
                        www.GEOGRAPHICUS.com

                        Comment


                          #13
                          Re: Restock Shelves Module - customer retention email

                          Make sure you are using the current version of the module. There were some changes to the smtp interface in the miva engine library 2 or 3 years ago. That affected some of the modules older than that. You would not have seen the issue until the engine was updated. That may have not been done until you moved to Miva 9.
                          Bill Weiland - Emporium Plus http://www.emporiumplus.com/store.mvc
                          Online Documentation http://www.emporiumplus.com/tk3/v3/doc.htm
                          Question http://www.emporiumplus.com/mivamodu...vc?Screen=SPTS
                          Facebook http://www.facebook.com/EmporiumPlus
                          Twitter http://twitter.com/emporiumplus

                          Comment


                            #14
                            Re: Restock Shelves Module - customer retention email

                            We actually purchased the most recently module update for use on our new store, currently in development as dev.geographicus.com rather than try to reuse our older module. It is 5.0260. I assume that is the most recent version.
                            __________________________
                            GEOGRAPHIUCS ANTIQUE MAPS
                            923 Putnam Ave
                            Brooklyn,NY 11221
                            TEL: 646-320-8650
                            www.GEOGRAPHICUS.com

                            Comment


                              #15
                              Re: Restock Shelves Module - customer retention email

                              Now it does not seem to be working at all. I have an item in my cart that has been there for a good 3 hours now and it is still there. I have restock shelves set to run every 20 mins. Something is wrong.
                              Kevin
                              __________________________
                              GEOGRAPHIUCS ANTIQUE MAPS
                              923 Putnam Ave
                              Brooklyn,NY 11221
                              TEL: 646-320-8650
                              www.GEOGRAPHICUS.com

                              Comment

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