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    Miva Synchro found another store?

    Synchro is saying it can't do anything because the license is in use by another store. Last successful sync was on 6/4/2015, but Synchro seems to think otherwise, adding new data to the pop-up that we've never seen before -- and what it is reporting isn't accurate.

    Please take a look at the attached screen shot for details.

    Anyone run into this before?

    pensrus-synchro.jpg

    #2
    Re: Miva Synchro found another store?

    Originally posted by nottheusual1 View Post
    Synchro is saying it can't do anything because the license is in use by another store. Last successful sync was on 6/4/2015, but Synchro seems to think otherwise, adding new data to the pop-up that we've never seen before -- and what it is reporting isn't accurate.

    Please take a look at the attached screen shot for details.

    Anyone run into this before?

    [ATTACH=CONFIG]1087[/ATTACH]
    Looking at your screen shot you have 2 stores added to your synchro installation. One of them indicates it has never synched and the other store shows it synched January 22 2015. Why do you have 2 of the same store added, I checked your /merchant.mvc?&Screen=STSL page and I only see one store, so you're not running multiple stores via one Miva admin? Which one are you highlighting when you are attempting to synch, the top site (the one that says never) or the bottom one?
    Rafael Buelna
    Miva Support Engineer
    800.608.MIVA (24/7 Support)
    http://www.miva.com
    http://www.miva.com/support

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      #3
      Re: Miva Synchro found another store?

      Thanks for the response ! !

      That's the issue - we've never had more than one store added, so the first entry is a "ghost" and the second entry is inaccurate. The store was just synced on June 4th.

      Both entries say the license is in use by another store. Since neither entry is accurate, we're afraid to delete the first "ghost" entry.
      Last edited by nottheusual1; 06-09-15, 10:40 AM.

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        #4
        Re: Miva Synchro found another store?

        Is it OK to delete the ghost store and try again?

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