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Coupon Redemption prob. Not removing discount when removing products

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    Coupon Redemption prob. Not removing discount when removing products

    If you add a few products to your basket, checkout, enter the coupon code (for a coupon that's 10% off, say), then remove items from your basket, the discounted amount isn't decreased.

    For example, if I add a $100 item to my basket, then add a $200 item to my basket, that's $30 off if the coupon is 10% off. Remove the $200 item from your basket, checkout again, it still says $30 off.

    PaulaMontgomery.com
    Try coupon code cway

    Module version is 5.07
    Using the Suivant ReadyTheme

    Does anybody have any ideas as to why this is happening and what a fix might be?

    Thanks!
    Cameron
    Trent Studios, LLC
    Graphic Design, Website Design
    TrentStudios.com
    (970) 568-8652

    #2
    Re: Coupon Redemption prob. Not removing discount when removing products

    The validation step is when you click the continue button on the OSEL page to go to the OPAY page. It recalculates based on a variety of info gathered on the OSEL page. Make sure the CIM Activity Log is assigned in the logging settings admin screen, as that is also critical. Also check its usage count in admin.
    Bill Weiland - Emporium Plus http://www.emporiumplus.com/store.mvc
    Online Documentation http://www.emporiumplus.com/tk3/v3/doc.htm
    Question http://www.emporiumplus.com/mivamodu...vc?Screen=SPTS
    Facebook http://www.facebook.com/EmporiumPlus
    Twitter http://twitter.com/emporiumplus

    Comment


      #3
      Re: Coupon Redemption prob. Not removing discount when removing products

      Hi, William.
      Usage count is 1.
      CIM Activity Log is installed under Logging.
      Trent Studios, LLC
      Graphic Design, Website Design
      TrentStudios.com
      (970) 568-8652

      Comment


        #4
        Re: Coupon Redemption prob. Not removing discount when removing products

        Are you clicking continue on the OSEL to go to the OPAY?
        Bill Weiland - Emporium Plus http://www.emporiumplus.com/store.mvc
        Online Documentation http://www.emporiumplus.com/tk3/v3/doc.htm
        Question http://www.emporiumplus.com/mivamodu...vc?Screen=SPTS
        Facebook http://www.facebook.com/EmporiumPlus
        Twitter http://twitter.com/emporiumplus

        Comment


          #5
          Re: Coupon Redemption prob. Not removing discount when removing products

          Yes, I'm clicking through. I just got off the phone with my client. It only happens when people add stuff to their basket, checkout, enter the coupon code, then remove items. Since most people don't do that, my client is going to deal with the very few people that remove items and checkout again. So I will consider this closed. Thank you for your assistance, William! I appreciate you being around.
          Trent Studios, LLC
          Graphic Design, Website Design
          TrentStudios.com
          (970) 568-8652

          Comment


            #6
            Re: Coupon Redemption prob. Not removing discount when removing products

            How/where are they removing items from the basket? Is the store giving that ability to remove items on the OPAY page, which would be after the validation step. Or do they have to go back to the BASK page to remove items like most Miva carts? If they are not re-entering checkout after item removal, that would be the problem.
            Bill Weiland - Emporium Plus http://www.emporiumplus.com/store.mvc
            Online Documentation http://www.emporiumplus.com/tk3/v3/doc.htm
            Question http://www.emporiumplus.com/mivamodu...vc?Screen=SPTS
            Facebook http://www.facebook.com/EmporiumPlus
            Twitter http://twitter.com/emporiumplus

            Comment

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