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How to uninstall eMedia Sales WYSIWYG Editor module from Miv 5.5 store?

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    How to uninstall eMedia Sales WYSIWYG Editor module from Miv 5.5 store?

    Client is trying to remove WYSIWYG Editor from their Miva 5.5 store but the process is not working. The module has been unassigned from all page templates, and you can uncheck it from the Utilities section ok - but as soon as you go back to Utilities -> Modules, the module is marked as active again. Cannot be uninstalled/unchecked/deleted permanently - keeps coming back with a message that it is in use in one or more stores. The checkbox for it does not appear to stick in the 'off' position under Utilities.

    The module was installed originally by Miva, and client has no docs or info on this module as it was not provided by Miva to him (the client paid for the module to Miva, not to eMedia Sales directly). When he contacted Miva support to have it removed, Miva is asking $750 to do this. Ouch. That's... extorsion.

    I've opened a ticket with eMedia Sales but they have not responded yet (it's been ~48 hours).

    Does anyone have any clues as to how to remove this module from an otherwise fully functional v5.5 store? Client cannot upgrade to Miva v9 with this module in place (upgrade fails as the module is not compatible), and Miva continues to charge the client monthly "non-compliance fee" because he hasn't upgraded to v9 yet. Catch-22. Can't upgrade with the module being "active", and Miva which installed the module in the first place will not help with uninstalling it unless the client pays $750 fee for this service.

    Simply marking the module as inactive under the Modules section does not resolve the issue, the upgrade script still sees the module and will not proceed.

    Anyone has any ideas on how to remove this module?

    #2
    Re: How to uninstall eMedia Sales WYSIWYG Editor module from Miv 5.5 store?

    While I don't what you'll need to do to get the module removed, try emailing Alex directly for assistance. He's been very quick to reply and hopefully he can get this untangled for you.
    Leslie Kirk
    Miva Certified Developer
    Miva Merchant Specialist since 1997
    Previously of Webs Your Way
    (aka Leslie Nord leslienord)

    Email me: [email protected]
    www.lesliekirk.com

    Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

    Comment


      #3
      Re: How to uninstall eMedia Sales WYSIWYG Editor module from Miv 5.5 store?

      Leslie - I'm not sure I know Alex - can you PM me his email address?

      Thank you.

      Comment


        #4
        Re: How to uninstall eMedia Sales WYSIWYG Editor module from Miv 5.5 store?

        Got the email - thank you Leslie.

        Comment


          #5
          Re: How to uninstall eMedia Sales WYSIWYG Editor module from Miv 5.5 store?

          I almost forgot, Alex's Forum user name is emediatech. Amir, who also works for eMediasales has the user name VikingSupport. I've also seen Amir respond to a few posts on the forum. Try PMing those two user names also.
          Leslie Kirk
          Miva Certified Developer
          Miva Merchant Specialist since 1997
          Previously of Webs Your Way
          (aka Leslie Nord leslienord)

          Email me: [email protected]
          www.lesliekirk.com

          Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

          Comment

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