Announcement

Collapse
No announcement yet.

Miva support portal / submit ticket error / Cross Site Request Forgery

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Miva support portal / submit ticket error / Cross Site Request Forgery

    Okay....got another error when trying to use the Miva support portal at: https://support.miva.com/supportsuit...Tickets/Submit

    I filled out the name, email, priority, subject and message, so all was filled out, but I got this error, when I clicked submit: A Cross Site Request Forgery attempt has been detected; cannot continue with the required action.

    On a side note, I still don't know why I need to fill out the name and email when I am signed into the support portal.

    I emailed my support request instead....

    Jamie
    Jamie Donaldson
    JSDVS Web Design / Development
    Web Design | Web Development | E-commerce Design & Integration

    #2
    Re: Miva support portal / submit ticket error / Cross Site Request Forgery

    We're moving the system tonight in hopes of fixing these issues once and for all.
    Thanks,

    Rick Wilson
    CEO
    Miva, Inc.
    [email protected]
    https://www.miva.com

    Comment


      #3
      Re: Miva support portal / submit ticket error / Cross Site Request Forgery

      I have not seen that error personally but if you experience issues with the support system after tomorrow please email me directly about it. It's being moved to a new server tonight to accommodate some of the requirements that the latest security release they rushed out the door has; the old system was not an ideal match and has produced a number of problems.
      David Hubbard
      CIO
      Miva
      [email protected]
      http://www.miva.com

      Comment


        #4
        Re: Miva support portal / submit ticket error / Cross Site Request Forgery

        Thank you David and Rick. Eases my mind. Scary error.

        Jamie
        Jamie Donaldson
        JSDVS Web Design / Development
        Web Design | Web Development | E-commerce Design & Integration

        Comment

        Working...
        X