So I had a complaint about the 'Password Reset' not working.
The customer said that they had to create a whole new account.
When I searched for the customer, I see they have 2 accounts, with the exact same 'Password Recovery' Email.
I cannot create an account with a duplicate recovery Email, and I can't change the recovery Email in an existing account to match another pre-existing recovery Email. (At least from the front-end)
So I have no idea how this happened, and it seems like it's never supposed to happen. It's extremely unlikely that anyone internally used the back-end to make this change, and it happened in the middle of the night, so it's even less likely that anyone could've known about the issue.
Any ideas about what's going on, or how this could've happened?
Using 9.0003
The customer said that they had to create a whole new account.
When I searched for the customer, I see they have 2 accounts, with the exact same 'Password Recovery' Email.
I cannot create an account with a duplicate recovery Email, and I can't change the recovery Email in an existing account to match another pre-existing recovery Email. (At least from the front-end)
So I have no idea how this happened, and it seems like it's never supposed to happen. It's extremely unlikely that anyone internally used the back-end to make this change, and it happened in the middle of the night, so it's even less likely that anyone could've known about the issue.
Any ideas about what's going on, or how this could've happened?
Using 9.0003
Comment