Save Basket to Email and restore (TKRESTORE)

[samgold]

We have been using toolkit for a while and are on version 5.2710
We use Save Basket to Email and Restore Basket.
We were not tracking Inventory – but recently turned it on to use the variant functionality. We do not hide products that are not in stock because we keep getting shipments and we can let the customer know that product will be here in 3 weeks or 10 days or whatever and they are fine with that.

If customers save a basket to email it saves fine.
If customers restore a basket (TKRESTORE) it checks inventory (whether we want it to or not) and gives an error saying not enough product is in stock. Then it does not restore the basket. It does not matter that I put the low stock level and the out of stock level to a large negative number. It appears to be hard coded at 0.

We do not want such a behavior because as I said we could be getting product in a couple of weeks and we can tell the customer that and usually they are fine.

Is this behaviour modified in a subsequent version? Can such behavior (inventory tracking) be turned off in the fucntion TKRESTORE?
Can anyone suggest a workaround?
Thanks
Sam

[Brennan]

Re: Save Basket to Email and restore (TKRESTORE)

I believe that module is hard coded to check for no stock and prevent the basket from being restored. With 9.0004 there is now a built in Saved Basket feature. This will follow the inventory settings you have configured in Miva so you can control the behavior

[samgold]

Re: Save Basket to Email and restore (TKRESTORE)

Brennan,

Where do I find the Saved Basket Feature? Is it related to wishlists?

I have a 9.004 store and I could not find it unfortunately.

Thanks
Sam

[Brennan]

Re: Save Basket to Email and restore (TKRESTORE)

Yes. 9.0004 has a Save Basket To Wish List feature. Checkout the page templates changes on BASK here:

http://www.miva.com/mm9.4_template_changes.html

There is a new action MAWL (Move All To Wish List)

<input type="button" value="Move All To Wish List" onclick="window.location = '&mvtj:urls:WISH:secure_sep;Action=MAWL';" class="button" />

[lesliekirk]

Re: Save Basket to Email and restore (TKRESTORE)

Since this is a Wish List function is it going to be possible to have two instances of it? I have a store that uses both a Wish List AND Saved Baskets. The docs on explain how to set up a Wish List but never talk about a Saved Baskets.

[samgold]

Re: Save Basket to Email and restore (TKRESTORE)

Also a follow up question -

Save baskets was an easy feature that helped customers not have to create baskets again. Further it allows sales to talk to customers about their basket and what could be done to move the sale.

Since it needs to be as easy as possible, coud this be done without going through the whole account creation process? perhaps just an email, or an email and a password or something small?

Customers will not save baskets if you ask them to create an account first - this because if tehy are not going to purchase they dont want their info all over the net.

Thanks
Sam

[Brennan]

Re: Save Basket to Email and restore (TKRESTORE)

@leslie -

Yes saved baskets and wishlist can be used together. They were intended to be used together since a saved basket is just another wishlist.

@samgold
The problem without having a customer create an account to save a basket is how do they restore their basket.

[samgold]

Re: Save Basket to Email and restore (TKRESTORE)

This regarding saving a basket without an account.

We could ask them for two things - liek an email and password, or email and zip code - something by which we can reference the basket again. If that is possible.....

So the info is going into the account area, but they dont have to enter their shipping and billing address when they are evaluating.

Thanks
Sam