Hello
One of our customers
a) Entered and order and chose to pay by check.
b) When we told them that we would have to wait for the check to clear etc. they chose to pay by credit card
c) Now the order has two authorizations for the same amount
d) The order confirm email shows two payments (because the template is cycling through the payment methods - which is the right thing to do because they could pay a portion with a gift cert and the rest with credit card)
e) If I capture just the credit card - it does not change the existence of the authorization for check
f) I use synchro and I have not yet synced to see what actually comes through
Can I somehow delete the first payment (the one by check) - or delete the authorization?
Or is the only way to delete the whole order and start over?
Thanks
Sam
One of our customers
a) Entered and order and chose to pay by check.
b) When we told them that we would have to wait for the check to clear etc. they chose to pay by credit card
c) Now the order has two authorizations for the same amount
d) The order confirm email shows two payments (because the template is cycling through the payment methods - which is the right thing to do because they could pay a portion with a gift cert and the rest with credit card)
e) If I capture just the credit card - it does not change the existence of the authorization for check
f) I use synchro and I have not yet synced to see what actually comes through
Can I somehow delete the first payment (the one by check) - or delete the authorization?
Or is the only way to delete the whole order and start over?
Thanks
Sam
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