5.7.8 Error

[cway]

Placing a test order, I got the below message on the Invoice page. I wonder if anybody knows what it means.

Message:
One or more notification emails could not be sent at this time: 5.7.8 Error: authentication failed: One time use of a plaintext password will enable requested mechanism for user.

9.0003Thanks!
Cameron

[ILoveHostasaurus]

Re: 5.7.8 Error

That's a very odd error. It sounds like the store is set to send email using an authenticated account, but the server must have that account logged into using plain text password one time before it works correctly. Is this hosted with us? I've never run into that.

[cway]

Re: 5.7.8 Error

David! Hi!
Yes, you fine folks host it.

[ILoveHostasaurus]

Re: 5.7.8 Error

Can you email me the details? I'd like to check it out.

[cway]

Re: 5.7.8 Error

David, I emailed you details. Did you get it?
Cameron

[ILoveHostasaurus]

Re: 5.7.8 Error

I haven't seen anything. My email is in my signature just in case you have an old one.

[cway]

Re: 5.7.8 Error

Yep, that's the email address I used. I sent it on June 18th.
sandysupholstery.com is the site. Jose recently went live with this site.
Let me know what other details you need.

[wajake41]

Re: 5.7.8 Error

We had the same issue a few days ago. Caused by IE auto filling fields in the Domain Setting/Mail settings. This is the solution I got from the forum:
http://extranet.miva.com/forums/show...rmation-emails

This is what I surmised the problem to be:
"So I think I know how this happened. A week or so ago, using IE11, I went to domain setting to update our basket timeout setting. Apparently IE auto filled the mail user when the domain setting page was displayed. And when I update the domain settings page to commit my basket timeout change, the mail user and mail user password fields were also updated.
A real gotcha!"

Larry